It's a good idea to manage employee turnover to minimize HR and onboarding costs and maximize employee happiness, but self-proclaimed Customer Service Management Coach Flavio Martins believes it's also a critical piece in providing a quality customer experience. Preventing premature employee...read more

A friend of mine has been growing more and more dissatisfied with her current position. She is more or less the office greeter and receptionist but is not empowered to help client's and their customers. Her organization offers virtual offices, meeting rooms and office space. She describes it as a...read more

It's important to have a diverse workforce. But when it comes to employee satisfaction, diversity alone won't suffice. For example, a survey conducted by the Howard University Center for Accounting Education (CAE) discovered that, at least in the accounting industry, African-Americans don't feel...read more

French citizens took to the streets in sometimes violent protests against their government's proposed increase of the retirement age from 60 to 62. According to a recent survey by Towers Watson, many people here in the U.S. — for whom the retirement age is 65 — are working longer voluntarily.A large...read more

Do you just show up to work for a paycheck or are you one of the lucky people who look forward to coming to work? Are you proud of what you do? It's no secret that if your employees are engaged and look forward to coming into the office their job performance will be better than those who are just...read more

What is it about annual job performance appraisals that makes employees and managers alike dread them more than a visit to the dentist? According to a post on the New York Times' Well blog, one reason annual performance appraisals are dreaded, especially by employees, is because they're too...read more

Diverse workforces in the U.S. and many metropolises abroad are important because customer demographics are expanding more and more every day. Diversity is one that could have a significant impact on the earning potential of companies, like retail and food service outlets, that interact directly...read more

Most people who have been in the workforce for ten years or more can probably recall at least one job performance appraisal, aka employee review experience in their careers. Whether they're done annually, semi-annually, quarterly or monthly, job performance appraisals are important. Unfortunately,...read more

For many managers and HR members, the question of how to deliver unbiased employment assessments has been difficult. The workplace can be a sensitive place. If workers feel that a manager doesn't value their work or harbors some kind of personal resentment toward them, the manager-employee...read more

In an earlier post, I discussed an article from Samuel Culbert about the dangers of performance reviews. Culbert explores the counter productivity of this traditional method of employee evaluation by showing just how uncomfortable employees feel in this awkward setting. Well, it turns out Culbert...read more