What it Takes to Make Fortune’s “Best Places to Work” List

Ever since Fortune released its inaugural Best Places to Work list in 1997, the honor has only grown in significance, and not coincidentally, so have terms like “company culture,” “work-life balance,” and “office perks.” There are many reasons for the uptick in popularity experienced by these...read more

Cash for Culture: Would You Quit Your Job for $5,000?

Recently, Amazon made headlines for its unorthodox approach to tackling a challenge every company faces. It’s the question haunting senior management and human resources professionals everywhere: How do you find out which employees are bringing your company down and what can you do to stop them?...read more

Keys to Organizational Effectiveness: The importance of engaged employees [Upcoming Webinar]

Engaged employees are an organization’s most important asset. When there are high levels of employee engagement, employees are more productive, customers are happier, turnover is lower and profits are higher. However, there are an alarming amount of employees who are disengaged. Did you know that of...read more

Webinar Q & A: The Value of Employee Engagement on Customer Metrics

On Thursday, we sponsored an eWorkshop about the value of employee engagement on customer metrics with Demand Metric. We had great quetsions come in that we unfortunately did not have enough time to get to, but have answered below! If you missed the eWorkshop or would like to watch it again, the...read more

3 Types of Employees & 4 Ways To Curb the Not-Engaged and Actively Disengaged Problem

Employee engagement (or lack thereof) has been a popular topic of conversation recently, as this issue is not something companies can afford to take lightly when 70% of Americans don’t show up to work committed to delivering their best performance, according to Gallup. I’ve wrote about the poor...read more

Employee Retention is the New Black

When the word retention comes to mind we often turn to customer retention first. After all, retention management programs are a key component to successful growth of the customer base. However, as the economy continues to slowly move out of the depths, another version of retention is becoming...read more

Managing Employee Turnover

It's a good idea to manage employee turnover to minimize HR and onboarding costs and maximize employee happiness, but self-proclaimed Customer Service Management Coach Flavio Martins believes it's also a critical piece in providing a quality customer experience. Preventing premature employee...read more

Focusing on the Wrong Things: Employee Engagement

A friend of mine has been growing more and more dissatisfied with her current position. She is more or less the office greeter and receptionist but is not empowered to help client's and their customers. Her organization offers virtual offices, meeting rooms and office space. She describes it as a...read more

Diversity Alone Won't Engender Employee Satisfaction

It's important to have a diverse workforce. But when it comes to employee satisfaction, diversity alone won't suffice. For example, a survey conducted by the Howard University Center for Accounting Education (CAE) discovered that, at least in the accounting industry, African-Americans don't feel...read more

Delaying Retirement is More Than Necessity

French citizens took to the streets in sometimes violent protests against their government's proposed increase of the retirement age from 60 to 62. According to a recent survey by Towers Watson, many people here in the U.S. — for whom the retirement age is 65 — are working longer voluntarily.A large...read more
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