by February 22, 2013
According to a recent Business Insider article, “American adults
are invited to take surveys 7 billion times each year, with 24% of
respondents indicating they were asked to take part in more surveys
this year than in previous years.”Customer surveys are an excellent
tool to gauge satisfaction and...read more
by March 23, 2012
According to a recent survey, asking for input from your
target audience can save businesses, particularly start-ups, big
bucks. Because new businesses are most susceptible to failure, it
is especially important for them to survey customers before making
any big business decisions. Some...read more
by February 24, 2012
My name is Jonathan Wilson and I am a Product Consultant supporting
the Web Survey tool. The Open Ended - Comment Box question can be
one of the most effective means of collecting respondent
feedback. However, analyzing these comments can often be an
overwhelming process for survey authors,...read more
by January 31, 2012
As I was doing some New Year cleaning, I found the beginnings of a
post based on tweets shared during a 2011 customer experience
workshop. Even though the event is over, some of the messages are
still relevant: Research needs to evolve from insight to foresight.
I recently heard a story from someone...read more
by January 17, 2012
Traditionally, Customer Service and been thought of as a Cost
Center. And it's true! Thinking of customer service this way is
going to make the lack of it cost you customers—and lots of them!
And based on his tweet this morning, it seems that Don agrees.
DonCooper The Sales Heretic™ Today is Nat'l...read more
by January 12, 2012
Almost three years ago, I wrote an article on how to analyze
open-ended questions faster with a quick excel trick. It is still a
very popular post, and I answer a lot of questions every month
(particularly on Step 2!) about how to do it affectively. The main
reason it's so popular is because...read more
by January 10, 2012
Is beauty really skin deep? The phrase ‘skin’ in terms of survey
panels refers to the look and feel of the panel. It is closely
related to the concept of user experience in website design.Online
survey and panel platform providers such as Cvent offer several
templates for creating surveys. These...read more
by August 5, 2011
Professional services cost. Quality services come at a premium. So,
some companies, especially small or starup businesses, try to save
money by doing their own market research. Without knowing exactly
what marketing and market research are, or how to use them,
companies that choose to go the...read more
by July 22, 2011
A friend of mine has been growing more and more dissatisfied with
her current position. She is more or less the office greeter and
receptionist but is not empowered to help client's and their
customers. Her organization offers virtual offices, meeting rooms
and office space. She describes it as a...read more
by July 1, 2011
Web Survey Professional Services are a great way for someone else
to help manage your surveys and analyze your results. While
survey providers are typically experts with survey technology and
setting up your survey to work most effectively and efficiently,
survey reports are not always what you...read more
