by June 3, 2013
Customers are more empowered than ever, and organizations must
continue to find ways to capture and leverage valuable customer
feedback to improve products, services, and the customer
experience. I'm thrilled to announce that Cvent is hosting a
webinar on June 20th with Aberdeen Senior Research...read more
by July 16, 2010
We announced last week that we're adding new features and
enhnacements to the Cvent Suite, including the online survey
software. During this process, Cvent will be unavailable starting
at 9:00 PM US ET and should be complete on or before 4:00 AM US ET
on Saturday, July 17. Last Friday, we shared a...read more
by March 12, 2010
It is imperative to use some sort of feedback technique to better
understand how satisfied your customers are and what changes, if
any, need to be made. Without knowing this valuable information,
you could be losing customers because you simply did not take the
time to collect client...read more
by February 18, 2010
78% of consumers have switched to a competitor's site due to poor
web performance during peak times. According to a new Gomez survey,
88% of website users are less likely to return to a poor performing
site. This means once you lose them, there's a good chance they're
gone forever. Ouch. All because...read more
by January 29, 2010
In response to client feedback and suggestions, and as part of our
ongoing commitment to be the most comprehensive event management,
marketing and web survey solution, we have exciting new features
coming tonight. In order to update the application, Cvent will be
unavailable starting at 9:00 PM US...read more
by January 28, 2010
Use Cvent’s Document Library to upload documents that you want your
audience to download or reference during the survey process.
Any document in your document library can also be placed
within any email correspondence. Simply host your document with the
Document Library of your Cvent Web Surveys...read more
by January 7, 2010
In the last few months I've received about 4-5 different
interactive surveys asking me about my experiences with these
common activities:• Subscribing to a gaming website • Contacting a
PC's customer support service • Purchasing a new car • Getting a
refund for concert tickets bought online Problem...read more
by November 9, 2009
Designing survey invitations so that they render correctly in the
person inbox is critical. However, with every email client, from
Hotmail to Gmail to Lotus Notes to Outlook, have their own rules
for rendering HTML email. In the past, I've given you updates on
changes Gmail has made that's effected...read more
by November 9, 2009
By now most of us know about the many benefits
of online/electronic surveys. Some of the major benefits that
come to mind include: Access to a possible world-wide
population, negligible distribution costs, data is automatically
analyzed or exported to other databases with ease, pre-programming
the...read more
by September 14, 2009
One important question you need to ask yourself when planning your
online survey is who can answer the survey? Do you want your survey
to be open to anyone who is interested or do you want to restrict
the survey to a certain group? There are pros and cons to each
approach depending on your survey...read more
