5 Best Practices for Designing Mobile Surveys

When online surveys came on the scene for the first time in 1999, there was initial hesitation. Was online really going to replace phone and mail surveys? As online has become the norm over the last decade, we've learned there's still a place for multi-mode feedback collection. In fact, with social...read more

How to Test New Knowledge After Training

This morning, Cynthia posted about the importance of conducting post-training surveys for new employees. While training "satisfaction" surveys are certainly a good idea six months after training to evaluate the impact and success of your organization's training programs. Surveys have other...read more

Filtering Survey Respondent Information - Advanced Contact Management

In an earlier post, we discussed the importance of choosing a web based survey provider that offers strong contact management capabilities. To continue this discussion, we'll look at advanced filtering and how it can help strengthen and simplify how you create and distribute surveys.Narrowing Your...read more

Easy Reporting - Scoring Your Surveys

Looking for an even easier method to gauge how well your organization is performing? With survey scoring, you can assign numerical responses to each answer to deliver an accurate picture of customer satisfaction.For this customer satisfaction example, we will consider an athletic facility conducting...read more

Over 1,000 Clients Adopt Cvent’s Web Survey Software in '09

2009 was an exciting year for Cvent all around with record setting sales and over 100 new hires. But the Cvent Web Surveys division crossed a new milestone with over 1,000 clients choosing our online survey solution. Some key customer acquisitions included major corporations such as Cisco, L.L....read more

Running Multilingual Surveys using Cvent Web Surveys

According to a recent poll conducted by Harris Interactive, the average American thinks that over half of the world’s population speak English – the reality is that only 20 -25% speak English as a native or second language. In addition, there are about 200 languages that have a million or more...read more

One Survey, Multiple Responses just One Survey Report to Run!

As an online survey script writer, we know customer satisfaction surveys asking about client experiences with our product or service need to be sent on a regular basis, of let’s say every month or two.In our example situation, let's pretend our survey project needs to run for six months to collect...read more

Use Custom Contact Fields to get that Extra Contact Info

Cvent's contact database has 19 fields including the usual (name, email address, phone, company, address, etc.) and the not so usual (prefix, pager, nickname) right out of the box for contact records. These fields exist for everyone in your Cvent address book, and its up to you to fill them or leave...read more

How to get multiple surveys answered using one invitation email

Sometimes an organization wants to have their marketing research sample complete multiple surveys, but only send out a single email survey invitation. It can be annoying to have to click between multiple pages to find the survey web link for each survey to insert into the invitation email. How can...read more

Paper Questionnaires vs Online Web Surveys

Just last week I shared how expensive conducting paper surveys can be, particularly if it's a survey project run every quarter for benchmarking or trending analysis. But cost isn't the only benefit online survey questionnaires can have over the old fashion mail questionnaire. Here are a few other...read more
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