by February 15, 2013
Think about your own experiences, when you are unhappy with a
product or service and tell the company, what do you expect to
happen? If you're thinking, "Nothing. Companies don't listen to
customer feedback" I wouldn't blame you. But I hope you're more
like me: I expect a response. But not a generic...read more
by January 9, 2013
A customer testimonial is a great way to gather feedback that you
can share with others, whether they are current customers or
prospects. The idea is to share happy customers’ experiences and
praises, ultimately influencing others. Social networking and word
of mouth are so important today, that...read more
by November 21, 2012
With the fall came the web survey new release, and there are many
new updates and features to the software that will make your survey
even better. One of the most exciting features is the Social Media
Sharing addition which allows you, the survey author, to share the
survey on social media sites in...read more
by September 28, 2011
Survey creation sites like Cvent can help marketers and business
owners create surveys for customers and prospects. But what good is
a survey if no one bothers to take it? So, the question is: How do
you get people to take a survey? The automatic answer might be to
offer incentives like cash, gift...read more
by September 13, 2011
If you are a part of a brand or product team, you are probably in
the middle of 2012 planning in which you make decisions about where
you spend your money. As someone who has consulted on this
topic as well as had to make budget decisions of their own, there
are three key things that I always keep...read more
by June 20, 2011
Web browser surveys are becoming commonplace for many companies and
brands. After all, website surveys are a great way to capture
your engaged audience as they browse your site. If you have
never launched a site survey, here are three rules to know before
you take the plunge: Alert and/or ask you...read more
by March 11, 2011
While web surveys can be used for just about any purpose these
days, it is still valid to ask your users what they think of your
website, as it might be the most trafficked and valuable marketing
asset for your customers. Here are four questions to ask you
users about your website to ensure that...read more
by February 10, 2011
Website surveys are becoming more standard across businesses,
especially where customer service is involved. While there is
no right or wrong way to put up a website survey, there are best
practices you can follow to ensure that your customers still have a
good web experience on your site and that...read more
by January 14, 2011
I recently was asked to take a survey on a news site I had
visited. I was reading a food article when a pop-up appeared
on my screen asking if I wanted to take the survey. I assumed
the survey was about the site and the content I was viewing - as
any logical person might assume given the context...read more
by January 3, 2011
As it is the holidays, I thought it most appropriate to blog about
my recent shopping experiences across the web. I am not
someone who enjoys crowds and noise as well as the time that it
takes to find just the right gift by braving the mall, so I tend to
resort to online shopping. This holiday...read more
