by January 17, 2012
Traditionally, Customer Service and been thought of as a Cost
Center. And it's true! Thinking of customer service this way is
going to make the lack of it cost you customers—and lots of them!
And based on his tweet this morning, it seems that Don agrees.
DonCooper The Sales Heretic™ Today is Nat'l...read more
by November 9, 2011
As Thomas Friedman taught us, The World Is Not Flat. We operate in
a global economy. As such, we’re often required to field surveys in
multiple languages. Creating surveys in languages other than
English is not a new Cvent feature. In fact, Cvent Web Survey users
have been able to do this for a few...read more
by June 20, 2011
Web browser surveys are becoming commonplace for many companies and
brands. After all, website surveys are a great way to capture
your engaged audience as they browse your site. If you have
never launched a site survey, here are three rules to know before
you take the plunge: Alert and/or ask you...read more
by May 16, 2011
Where do you place your web survey? As a call-out on your home
page? As a pop-up on top of the page you are viewing? One of the
best ways to execute your survey is as a web-browser survey. Here's
why a web browser may be your best bet: It enables the customer to
continue what they are doing and give...read more
by January 7, 2011
Every day, it seems, marketers come up with new ways to reach out
to potential customers. The latest method involves tracking
consumers' web traffic. Consumers who disagree with this particular
brand of market research are not alone.In much the same way that
Facebook tailors ads on someone's home...read more
by December 16, 2010
So much of our daily lives take place interacting with and using
technology, we often fall into habits or take for granted certain
things we consider "norms" until, that is, we are faced with
something different. I was recently on a web site that asked
me to take a survey, except the request and...read more
by November 4, 2010
If you use the web to research products, services, or for
e-commerce, then you have probably been asked to take a survey a
few times during your perusal of the Internet. While almost any
site can create a survey, there are three key "rules" you should
follow for web browser surveys, and include: Ask...read more
by April 7, 2010
We have all seen them; the shiny, silver boxes at large hotels,
hospitals and really any sizable establishment. They come to
life with a touch on the screen and have any and all information
you could ever need. Their central location and ease of use
make them an invaluable distribution method for...read more
by March 21, 2010
Many online retailers and service providers use website exit
surveys to measure how well their site meets visitor needs. It's
critical to make sure any web site survey software doesn't
negatively affect a customer's online experience. To improve the
success of your website usability survey campaign,...read more
by December 16, 2009
Despite being around only a short period of time (relatively
speaking that is) internet surveys have already had a serious
effect on survey research. The first web browser was released in
only in 1992, then Netscape Navigator shortly after (1994) and on
its heels Internet Explorer in 1995. The first...read more
