by December 27, 2012
In the world of marketing, it’s common for reports to be swarming
with data and benchmarks drawn from hundreds of different touch
points like email, website, search, social, mobile, reviews,
comments, and more. However, even with the plentiful amount of data
we collect, insights are hard to develop....read more
by December 3, 2012
Have you had a chance to check out the new features that debuted
with the web survey new release last month? If not, make sure you
do the next time you log in. Or, if you’re new to Cvent, visit our
calendar to see a demo that will walk you through the
inner-workings of the tool. In the meantime, we...read more
by April 2, 2012
Vicki L. James over at Loyalty Hound is the doting mother of two
kittens and a recently enrolled member of a customer loyalty
program at one of her area pet stores. Why then, was she so
disgruntled to receive a personalized mailer from said pet store
with savings claiming to be "just for her"? The...read more
by January 17, 2012
Traditionally, Customer Service and been thought of as a Cost
Center. And it's true! Thinking of customer service this way is
going to make the lack of it cost you customers—and lots of them!
And based on his tweet this morning, it seems that Don agrees.
DonCooper The Sales Heretic™ Today is Nat'l...read more
by January 12, 2012
Almost three years ago, I wrote an article on how to analyze
open-ended questions faster with a quick excel trick. It is still a
very popular post, and I answer a lot of questions every month
(particularly on Step 2!) about how to do it affectively. The main
reason it's so popular is because...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by December 21, 2011
Tis the season for looking back and looking forward, makes you feel
a bit like Janus, the Roman deity of beginnings and transitions.
Thinking back over the course of the year one phrase seemed to
capture lion’s share of the headlines…“Big Data.” All things mobile
were in the public eye as well. What...read more
by November 10, 2011
If you are doing a web-based survey and want it to get maximum
exposure and maximum participation, one of the best ways to achieve
this is through a web-based survey. If you are like most
companies, you have some sort of web presence - a website, or
portal, or email system that people can access....read more
by May 12, 2011
Have you ever felt like customers are singing NSync's Bye Bye Bye
because of their experience with support or maybe you've sung it to
a company in the past? I know I have! It's not a secret customers
don't renew/repurchase because of poor customer support. Some
research has dissatisfied customers...read more
by March 11, 2011
While web surveys can be used for just about any purpose these
days, it is still valid to ask your users what they think of your
website, as it might be the most trafficked and valuable marketing
asset for your customers. Here are four questions to ask you
users about your website to ensure that...read more
