by February 15, 2013
Think about your own experiences, when you are unhappy with a
product or service and tell the company, what do you expect to
happen? If you're thinking, "Nothing. Companies don't listen to
customer feedback" I wouldn't blame you. But I hope you're more
like me: I expect a response. But not a generic...read more
by April 12, 2012
Many organizations are big fans of publicizing slogans about how
their people are their number one priority, yet constantly
increasing shareholder value is more often their biggest concern.
Luckily for most of the workforce, recent studies have found that
actively engaging (and not just satisfying)...read more
by January 20, 2012
In today’s hi-tech world, everything is done online. As more and
more of our personal information passes over the Internet, security
is critical. Whether it’s our birthday or our social security
number, we want to know that our personal information is safe and
secure.The Cvent address book has...read more
by January 12, 2012
When online surveys came on the scene for the first time in 1999,
there was initial hesitation. Was online really going to replace
phone and mail surveys? As online has become the norm over the last
decade, we've learned there's still a place for multi-mode feedback
collection. In fact, with social...read more
by October 17, 2011
Marketing automation and revenue performance management are the
newest buzz words for marketers. We're being asked to improve the
quality of leads that reach our sales teams, so they can spend more
time doing what they do best: winning more business. At the same
time, we're being asked to measure...read more
by July 15, 2011
Cvent is excited to announce our upcoming July 2011 release! Guided
by the suggestions and feedback of our clients, this release
includes great new features for our web survey and enterprise
feedback management solution, online registration and event
management software, and the Cvent Supplier...read more
by February 24, 2011
This morning, Cynthia posted about the importance of conducting
post-training surveys for new employees. While training
"satisfaction" surveys are certainly a good idea six months after
training to evaluate the impact and success of your organization's
training programs. Surveys have other...read more
by December 14, 2010
If there's one thing Wikileaks has taught us, it's that security is
important. Now, you may not have to warn employees they'll be fired
if they read the leaked classified documents like the U.S.
Government has done, but chances are, you have classified
information you don't want leaked.Survey data...read more
by December 9, 2010
Whether surveying your customers, surveying your employees, or
surveying your colleagues using electronic survey software is an
easy and simple solution for your survey needs. As someone who
works in a client service industry, the importance of internal and
client surveys and direct feedback is...read more
by November 17, 2010
A lot of time is spent praising the Net Promoter Score (NPS) as the
end all, be all of customer satisfaction measurement. NPS is a
great approach to measuring customer loyalty, but it isn't a
one-size-fits all measurement method.To give you some idea of why
it's not always the best metric, let's...read more
