Welcome to the Show

“Welcome to the show!” so the ringmaster said. We could also say welcome to the survey, and that would be the function of the welcome page in the Cvent online survey platform. The platform allows the researcher to create not only an invitation, but also a welcome and a thank you page. How...read more

The 411 on Dynamic Scoring

With the new Web Survey release in April, we added dynamic scoring. Through the use of chapters (grouped questions with common attributes), survey authors can dynamically score respondent’s answers. In most cases, dynamic scoring can be used for knowledge based testing at schools and universities as...read more

The Art of Asking and Connecting with Customers [TED Inspired]

Greg's most recent post, Get Back to the Trenches, reminded me of a session I attended at the recent Mid-Atlantic Marketing Summit. Where Ken Chow, CMO at LogiAnalytics, Tom Kohn, Former EVP of Digital at Cygnus Business Media, Bob London, Founder & President of London Ink, and Bob Ragsdale, VP of...read more

Do We Agree?

Ok so just what is a Likert scale anyway? If you have been in market research, or any form of survey research, for any length of time you have no doubt come across the ubiquitous Likert scale and its strongly agree to strongly disagree framework. In the years I have been involved in constructing...read more

Getting Back to the Trenches: Getting too Far Removed from the Customer Experience

Some days as a B2B market researcher, and in my previous lives in consumer research, I find myself becoming more intimate with SPSS files and questionnaires than with our customers. Ah, you might say, such is the life of a quant junkie. Well that may be true, as I do love working with the data that...read more

The Emotional Dimension

In a previous post I discussed the basics for conducting online advertising testing. With the advent of online survey platforms the ability to test various advertising messages and formats is easier than ever. Gone are the days of renting large rooms and embedding ads in mock programs. The current...read more

Categories Gone Wild

As someone involved in B2B market research I am intimately aware of the fact that survey response is a function of the questions we ask and the overall length of the survey. Other factors affecting response, both response percentage and the quality of the data, include the engagement level of the...read more

Using Chapters to Score Assessments

Chapters in a book are self-contained entities which could stand alone, but are better suited to be part of a larger whole. The new revision to the Cvent online survey platform allows the researcher to group questions into a chapter. This new feature is well adapted for scoring sections within an...read more

Skip This: Survey Logic Best Practices

Online survey platforms, such as Cvent, offer the user a wide variety of tools designed to maximize the user experience. After all isn’t that what we are looking for…an engaged respondent that provides truthful and enlightened responses? With that said it amazes me how many surveys go out that do...read more

Who Owns the Customer?

A study recently conducted by the CMO Council and SAS brought up an interesting question…Who owns the customer? The overall thrust of the study was to highlight the gaps and opportunities for CMOs to partner with their colleague in arms the CIO. In this day of ever increasing data it is critical for...read more
The Rise of the Smart Phone: Are you Leverging Mobile? 10 Tips for Mobile-Friendly Survey Creation