Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

4 Tips to Lowering Survey Abandonment

No survey respondent wants to devote an hour to a survey. If you keep your online survey concise, chances are your response rates will increase.Timing Is Everything If you limit your survey to under 15 questions, it should only take 5 - 10 minutes to complete. Be clear about the length of the time...read more

5 Things to Remember When Shopping for Online Customer Feedback Software

Voice of the Customer (VOC) is one of the fastest growing areas of market research. Voice of customer data is a powerful source of business intelligence for your marketing team, regardless of the size of your organization. Sometimes new initiatives can be overwhelming to know how to start, what to...read more

Getting Started with Email & Survey Templates and the Response Library

Creating a web survey is easier said than done. You’d think it would be a piece of cake, until you sit down to start writing survey questions, and then you realize how many things there are to consider. Will people understand what I’m trying to ask? Are survey responses going to give me the data I...read more

Set Your Survey Security Settings When Creating Online Surveys

One important question you need to ask yourself when planning your online survey is who can answer the survey? Do you want your survey to be open to anyone who is interested or do you want to restrict the survey to a certain group? There are pros and cons to each approach depending on your survey...read more

Increase Online Survey Usability By Inserting Page Breaks

A lot of thought and time goes into survey design, from question creation to the graphical template to the email message and list segmentation. But, when you sit down to design your questionnaire, are you thinking about page breaks? Page breaks in an online survey is often an over looked feature...read more

Advantages And Disadvantages Of Census Surveys

Despite all your survey sampling options, some surveyors still want to send email survey invitations everyone on their house list and think it's the better option. For those who insist on conducting a census instead of a sampling, here are some pros and cons:Pros: • Increase confidence interval....read more
Crimes in Design Webinar
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