While we highlight the most popular posts from a given month in our newsletter, one of my favorite activities is to look back and see what posts were the most popular overall each year. Keeping with tradition, here's a look back across the 20 most popular posts of 2012!   Customer Loyalty Month: 25...read more

Are you, or have you considered using the likes of Facebook, Twitter, YouTube, Pinterest, LinkedIn and other social media platforms as a part of your organization’s learning strategies?  If you said “Yes!” congratulations!  You’ve joined the next generation of learning! If you are not yet on the...read more

If you want to see how well your hotel personnel is performing and do not want to use a typical hotel survey, then try using a hotel peronnel evaluation form to assess your staff.  Using surveys or market research to assess your varied hotel staff is a great, unique way to see how integrated an...read more

What’s your role BEFORE you go to training? What about your Manager’s role? Does your Trainer have a role? What about DURING training and AFTER training? Which phase and role is most important to ensuring training transfers to the job?Think you’ve got it figured out? My guess is that most people...read more

If your personnel evaluations show your employees could be happier, you are probably one of a majority of companies. Politics, work load, and lack of appreciation from colleagues are just a few reasons that typically show up on personnel evaluation forms that explain why employees are not as happy...read more

Staff training may be an essential aspect of your business, especially if you have a sales team or field force. In order to understand what kind and how intense your staff training has to be, it is best to use training surveys. Training surveys allow you to see what the knowledge base is of your...read more

People tend to dislike peer evaluations for the same reason they dread annual employee appraisals with their bosses: Nobody likes to be judged. And sometimes, no matter how fair the assessments may be, if they aren't 100% positive, some employees will perceive them as personal attacks. If they're...read more

A recent survey of public safety employees in North Myrtle Beach, South Carolina reveals the importance of employee surveys to avoid issues of low morale, low worker satisfaction and fear of job security. After a public scandal and the firing of the former director of the city's public safety...read more

In a crowded job market, hiring managers know how overwhelming the response can be for a new job posting. Choosing a new employee means reading through countless cover letters and resumes, narrowing the pool down to a few interview candidates and conducting second-round interviews. With all of this...read more

Survey results from staffing company OfficeTeam report that 91 percent of HR managers find formal employee evaluations effective in improving job performance. The company queried 500 HR managers at companies with 20 or more employees.Of those surveyed, most (60 percent) revealed they conduct formal...read more