20 Most Popular Posts of 2012

While we highlight the most popular posts from a given month in our newsletter, one of my favorite activities is to look back and see what posts were the most popular overall each year. Keeping with tradition, here's a look back across the 20 most popular posts of 2012!   Customer Loyalty Month: 25...read more

Imporance of Qualitative Feedback

The survey is one of the most important means of collecting data. The advantage is that it can be given to a large sample that may ensure a reasonable rate of return. However, the survey has disadvantage—it may not yield the finer details for what you are seeking data. For example, you have designed...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more

Survey Criteria for Employee Evaluations

If you are in human resources, then you know that being more than half way through a year means that employee evaluations are soon to begin. Employee evaluations, especially 360 feedback forms, are a great way to gauge employee performance. It allows a manager to be able to see how their employee's...read more

New York School Survey: An Example of Education Evaluation at Its Finest

In New York, the Department of Education takes a proactive approach to making improvements to the city's school system with an annual school survey that asks teachers, parents and students between grades 6 and 12 to evaluate the school environment and how well the school is facilitating learning...read more

I Don't Know!! How Avoid Inaccurate Survey Results

As you create your next survey to collect feedback from your customers or employees, it's important to remember one crucial piece of information: your respondents don't know everything. All too often, I've seen the mistake of questionnaires that assume respondents can answer every question on the...read more

Discovering More About Your Online Shopping Experience

If your company runs an online store, conducting research that evaluates your website's performance is essential to improving the customer experience of purchasing products on your website. More Americans are abandoning in-person shopping to turn to the Internet for all of their shopping needs. From...read more

Employee Satisfaction Surveys - Determining What to Ask

Although most companies enjoy a unique culture, the drivers of employee satisfaction – satisfiers and dissatisfiers – are relatively constant from industry to indstry and company to company. The problems within an organization will generally fall within standard topics. Only the results will dffer,...read more

Employee Evaluation – It’s for Managers Too

If you’re an upper-level manager, you’re familiar with employee performance evaluations. You’ve likely done your share of regular employee evaluations as you worked your way through the ranks. Along the way, you’ve also evaluated the mid-level managers who work for you. Chances are you assess them...read more

Complaints Reveal Bank Customers Are Dissatisfied

In an earlier post, I discussed the need for banks to monitor customer satisfaction levels as a troubled financial climate worries many account holders about the security of their money. But a recent Better Business Bureau study shows that banks aren't doing nearly enough to please their customers....read more
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