by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by January 25, 2012
The survey is one of the most important means of collecting data.
The advantage is that it can be given to a large sample that may
ensure a reasonable rate of return. However, the survey has
disadvantage—it may not yield the finer details for what you are
seeking data. For example, you have designed...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by August 10, 2010
If you are in human resources, then you know that being more than
half way through a year means that employee evaluations are soon to
begin. Employee evaluations, especially 360 feedback forms, are a
great way to gauge employee performance. It allows a manager to be
able to see how their employee's...read more
by June 7, 2010
In New York, the Department of Education takes a proactive approach
to making improvements to the city's school system with an annual
school survey that asks teachers, parents and students between
grades 6 and 12 to evaluate the school environment and how well the
school is facilitating learning...read more
by June 1, 2010
As you create your next survey to collect feedback from your
customers or employees, it's important to remember one crucial
piece of information: your respondents don't know everything.
All too often, I've seen the mistake of questionnaires that assume
respondents can answer every question on the...read more
by May 5, 2010
If your company runs an online store, conducting research that
evaluates your website's performance is essential to improving the
customer experience of purchasing products on your website. More
Americans are abandoning in-person shopping to turn to the Internet
for all of their shopping needs. From...read more
by May 3, 2010
Although most companies enjoy a unique culture, the drivers of
employee satisfaction – satisfiers and dissatisfiers – are
relatively constant from industry to indstry and company to
company. The problems within an organization will generally fall
within standard topics. Only the results will dffer,...read more
by April 27, 2010
If you’re an upper-level manager, you’re familiar with employee
performance evaluations. You’ve likely done your share of regular
employee evaluations as you worked your way through the ranks.
Along the way, you’ve also evaluated the mid-level managers who
work for you. Chances are you assess them...read more
by April 12, 2010
In an earlier post, I discussed the need for banks to monitor
customer satisfaction levels as a troubled financial climate
worries many account holders about the security of their money. But
a recent Better Business Bureau study shows that banks aren't doing
nearly enough to please their customers....read more
