Imporance of Qualitative Feedback

The survey is one of the most important means of collecting data. The advantage is that it can be given to a large sample that may ensure a reasonable rate of return. However, the survey has disadvantage—it may not yield the finer details for what you are seeking data. For example, you have designed...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more

Survey Criteria for Employee Evaluations

If you are in human resources, then you know that being more than half way through a year means that employee evaluations are soon to begin. Employee evaluations, especially 360 feedback forms, are a great way to gauge employee performance. It allows a manager to be able to see how their employee's...read more

I Don't Know!! How Avoid Inaccurate Survey Results

As you create your next survey to collect feedback from your customers or employees, it's important to remember one crucial piece of information: your respondents don't know everything. All too often, I've seen the mistake of questionnaires that assume respondents can answer every question on the...read more

Complaints Reveal Bank Customers Are Dissatisfied

In an earlier post, I discussed the need for banks to monitor customer satisfaction levels as a troubled financial climate worries many account holders about the security of their money. But a recent Better Business Bureau study shows that banks aren't doing nearly enough to please their customers....read more

3 Things To Do When You Change Survey Scales

When you first start a survey program, whether it's a job evaluation and employee review form, an internal customer service survey or a public opinion poll, you have a lot of decisions to make. You need to select a survey method, survey system, sample size... And you have yet to write a question....read more

Use Customer Service Feedback for Employee Assessments

Every organization should ask themselves What is good customer service? and create their own definition for good customer service based on the answer they come up with. Giving customers the opportunity to provide feedback on their customer experience is one way to improve customer service quality,...read more

Business Research Needs Enterprise Survey Solutions

What's in your business research toolbox? Surveys are one of the most popular business research methods. With the popularity and wide spread availability of the internet, online survey suites have made it easy to create online polls to survey company employees, develop help desk surveys to identify...read more
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