by January 25, 2012
The survey is one of the most important means of collecting data.
The advantage is that it can be given to a large sample that may
ensure a reasonable rate of return. However, the survey has
disadvantage—it may not yield the finer details for what you are
seeking data. For example, you have designed...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by August 10, 2010
If you are in human resources, then you know that being more than
half way through a year means that employee evaluations are soon to
begin. Employee evaluations, especially 360 feedback forms, are a
great way to gauge employee performance. It allows a manager to be
able to see how their employee's...read more
by June 1, 2010
As you create your next survey to collect feedback from your
customers or employees, it's important to remember one crucial
piece of information: your respondents don't know everything.
All too often, I've seen the mistake of questionnaires that assume
respondents can answer every question on the...read more
by April 12, 2010
In an earlier post, I discussed the need for banks to monitor
customer satisfaction levels as a troubled financial climate
worries many account holders about the security of their money. But
a recent Better Business Bureau study shows that banks aren't doing
nearly enough to please their customers....read more
by December 10, 2009
When you first start a survey program, whether it's a job
evaluation and employee review form, an internal customer service
survey or a public opinion poll, you have a lot of decisions to
make. You need to select a survey method, survey system, sample
size... And you have yet to write a question....read more
by October 15, 2009
Every organization should ask themselves What is good customer
service? and create their own definition for good customer service
based on the answer they come up with. Giving customers the
opportunity to provide feedback on their customer experience is one
way to improve customer service quality,...read more
by September 29, 2009
What's in your business research toolbox? Surveys are one of the
most popular business research methods. With the popularity and
wide spread availability of the internet, online survey suites have
made it easy to create online polls to survey company employees,
develop help desk surveys to identify...read more
