by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by May 3, 2012
Last Friday, National Tell a Story Day, inspired this month's
Throwback Thrusday because survey reports and analysis is just
that: Telling a Good (Compelling) Story. Whenever you tell a story,
you have to start by setting the stage. The same is true with
research reports whether you're working on...read more
by March 19, 2012
In the last blog on Level 1 Evalations, we looked at different
scales that can be used in creating a survey. Here let us consider
some of the characteristics the items on the scales need to have so
that the respondents can answer the survey effectively. “Items”
means the “questions” or “statements”...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by November 10, 2011
On occasion I get out of the cage and get involved with some good
old-fashioned training. In this case, the class was an essentials
course for business analysis. BA work is less about crunching
numbers and more about supporting the success of enterprise-level
projects. Not all business analysis work...read more
by July 25, 2011
Proving to be a relational online survey provider, Cvent continues
to further itself from basic survey providers by adding additional
features over the weekend. Thanks to the development of the new
Address Book Sampling, survey author’s can now conduct an advanced
search based on a contact’s last...read more
by January 25, 2011
The times, they are a changin’ said Bob Dylan. They are indeed
changing the face of marketing research. There was a day when a
segmentation study could take a month or more to complete and
easily cost a significant amount. Then the internet and the
do-it-yourself (DIY) movement arrived. Long a...read more
by April 28, 2010
There is a wealth of best practices we should all keep in mind with
creating and designing questionnaires. But sometimes, we forget a
few while writing satisfaction survey questions. Here are seven
common survey mistakes that apply to training evaluation forms,
employee engagement surveys, customer...read more
by April 23, 2010
Employee training programs can be quite expensive. From paying for
someone to lead training workshops and activities to paying for
your employees' time, it's important to track the program's
success. While you may not be able to understand the full value of
your employee training program until your...read more
by April 20, 2010
When is an employee most likely to be most honest? When their
opinions will carry no consequences for their everyday routines –
when they are departing their current position. While we regularly
discuss conducting employee satisfaction surveys, it's equally
important to gather feedback from your...read more
