I've been asked a lot recently what's the difference is between Cvent Web Surveys branch logic and our advanced survey logic features. I can definitely see where various types of survey question logic can get confusing. Hopefully this post will eliminate the confusion! When you're creating an online survey, it's important to include question logic so survey respondents only see questions that make sense for them.
BRANCH LOGIC:
Take the following example business survey questions:
I hope you can see it doesn't make sense to ask people who saw a TV ad about how they found you on search, and vice versa is also true. But you do want to know more about how they found you through a search and have a series of questions you want to ask. Branch logic allows you do do this. You can add "branches" to your survey so only those survey respondents who saw the TV ad see questions about the ad and those who used search see quesitons about search. I think this graphic does a pretty good job of explaining how branch logic works:
ADVANCED LOGIC:
Advanced logic has the same principle, you only want people to see questions that are relevant to them. However, using advanced logic gives you more freedom to narrow down who sees a question based on up to four criteria. You can pull criteria from a survey respondent's contact information (assuming you're not conducting an anonymous survey) and how they responded to previous questions.
What this means is only people who have Marketing in their title, work in California, heard about the organization from word of mouth and did not select option A in question 8 will see this question. Unlike Branch Logic where you control a set of questions by direction a survey respondent down a path, Advanced Logic allows you to only show questions to "qualified" respondents.
Adding in logic, whether it's branch, skip, advanced or pipe improves the respondent experience and keeps them engaged. More engaged respondents mean higher response rates and lower abandonment rates. If you're in the market for kiosk survey software, market research tools, or just an online survey system that will allow you to collect customer feedback or conduct employee surveys, make sure you ask what types of question logic are supported by their enterprise feedback management solution.
BRANCH LOGIC:
Take the following example business survey questions:
I hope you can see it doesn't make sense to ask people who saw a TV ad about how they found you on search, and vice versa is also true. But you do want to know more about how they found you through a search and have a series of questions you want to ask. Branch logic allows you do do this. You can add "branches" to your survey so only those survey respondents who saw the TV ad see questions about the ad and those who used search see quesitons about search. I think this graphic does a pretty good job of explaining how branch logic works:
ADVANCED LOGIC:
Advanced logic has the same principle, you only want people to see questions that are relevant to them. However, using advanced logic gives you more freedom to narrow down who sees a question based on up to four criteria. You can pull criteria from a survey respondent's contact information (assuming you're not conducting an anonymous survey) and how they responded to previous questions.
What this means is only people who have Marketing in their title, work in California, heard about the organization from word of mouth and did not select option A in question 8 will see this question. Unlike Branch Logic where you control a set of questions by direction a survey respondent down a path, Advanced Logic allows you to only show questions to "qualified" respondents.
Adding in logic, whether it's branch, skip, advanced or pipe improves the respondent experience and keeps them engaged. More engaged respondents mean higher response rates and lower abandonment rates. If you're in the market for kiosk survey software, market research tools, or just an online survey system that will allow you to collect customer feedback or conduct employee surveys, make sure you ask what types of question logic are supported by their enterprise feedback management solution.
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