20 Most Popular Posts of 2012

While we highlight the most popular posts from a given month in our newsletter, one of my favorite activities is to look back and see what posts were the most popular overall each year. Keeping with tradition, here's a look back across the 20 most popular posts of 2012!   Customer Loyalty Month: 25...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more

Survey Criteria for Employee Evaluations

If you are in human resources, then you know that being more than half way through a year means that employee evaluations are soon to begin. Employee evaluations, especially 360 feedback forms, are a great way to gauge employee performance. It allows a manager to be able to see how their employee's...read more

I Don't Know!! How Avoid Inaccurate Survey Results

As you create your next survey to collect feedback from your customers or employees, it's important to remember one crucial piece of information: your respondents don't know everything. All too often, I've seen the mistake of questionnaires that assume respondents can answer every question on the...read more

Employee Satisfaction Surveys - Determining What to Ask

Although most companies enjoy a unique culture, the drivers of employee satisfaction – satisfiers and dissatisfiers – are relatively constant from industry to indstry and company to company. The problems within an organization will generally fall within standard topics. Only the results will dffer,...read more

Employee Evaluation – It’s for Managers Too

If you’re an upper-level manager, you’re familiar with employee performance evaluations. You’ve likely done your share of regular employee evaluations as you worked your way through the ranks. Along the way, you’ve also evaluated the mid-level managers who work for you. Chances are you assess them...read more

3 Things To Do When You Change Survey Scales

When you first start a survey program, whether it's a job evaluation and employee review form, an internal customer service survey or a public opinion poll, you have a lot of decisions to make. You need to select a survey method, survey system, sample size... And you have yet to write a question....read more

Use Customer Service Feedback for Employee Assessments

Every organization should ask themselves What is good customer service? and create their own definition for good customer service based on the answer they come up with. Giving customers the opportunity to provide feedback on their customer experience is one way to improve customer service quality,...read more

Survey Research Definitions: Validity

You want your employee performance surveys, public opinion polls, and online market survey studies to produce valid data.  But what does validity mean exactly in the field of survey research?  Although there are actually many different types of validity, in general, designing valid survey...read more

Business Research Needs Enterprise Survey Solutions

What's in your business research toolbox? Surveys are one of the most popular business research methods. With the popularity and wide spread availability of the internet, online survey suites have made it easy to create online polls to survey company employees, develop help desk surveys to identify...read more
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