by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by August 10, 2010
If you are in human resources, then you know that being more than
half way through a year means that employee evaluations are soon to
begin. Employee evaluations, especially 360 feedback forms, are a
great way to gauge employee performance. It allows a manager to be
able to see how their employee's...read more
by June 1, 2010
As you create your next survey to collect feedback from your
customers or employees, it's important to remember one crucial
piece of information: your respondents don't know everything.
All too often, I've seen the mistake of questionnaires that assume
respondents can answer every question on the...read more
by May 3, 2010
Although most companies enjoy a unique culture, the drivers of
employee satisfaction – satisfiers and dissatisfiers – are
relatively constant from industry to indstry and company to
company. The problems within an organization will generally fall
within standard topics. Only the results will dffer,...read more
by April 27, 2010
If you’re an upper-level manager, you’re familiar with employee
performance evaluations. You’ve likely done your share of regular
employee evaluations as you worked your way through the ranks.
Along the way, you’ve also evaluated the mid-level managers who
work for you. Chances are you assess them...read more
by December 10, 2009
When you first start a survey program, whether it's a job
evaluation and employee review form, an internal customer service
survey or a public opinion poll, you have a lot of decisions to
make. You need to select a survey method, survey system, sample
size... And you have yet to write a question....read more
by October 15, 2009
Every organization should ask themselves What is good customer
service? and create their own definition for good customer service
based on the answer they come up with. Giving customers the
opportunity to provide feedback on their customer experience is one
way to improve customer service quality,...read more
by October 13, 2009
You want your employee performance surveys, public opinion polls,
and online market survey studies to produce valid data. But
what does validity mean exactly in the field of survey
research? Although there are actually many different types of
validity, in general, designing valid survey...read more
by September 29, 2009
What's in your business research toolbox? Surveys are one of the
most popular business research methods. With the popularity and
wide spread availability of the internet, online survey suites have
made it easy to create online polls to survey company employees,
develop help desk surveys to identify...read more
