The Open-Ended Possibilities of Survey Text Analysis

Surveys are powerful research tools for collecting feedback. When crafted correctly, they illuminate valuable firsthand insights that would not have otherwise been discovered. Whether your organization uses surveys to measure customer satisfaction, gauge employee engagement or conduct training and...read more

Top 15 Blog Posts of 2013

I can’t believe 2013 is almost over! There are so many great blogs that we’ve posted over the past 12 months, that I wanted to keep up with tradition and give all of our readers a recap of the most popular blog posts of 2013! Enjoy! Samples at Random Sometimes being random is exactly what your...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more

5 Reasons Customer Satisfaction Surveys Stink

The sad truth is many satisfaction surveys are a waste of time. At best, they provide lip service to a best-practice ideal and at worst they provide misleading data that could lead your business astray. Make sure you flush these five main culprits out of the shadows on your quest for happy customers...read more

Personnel Evaluations: How Satisfied are your Employees?

Having worked for many companies in my career thus far, I am always curious to see how senior management responds when employee attrition sky rockets. Do they understand it is because there is a general sense of unhappiness among their employees? Do they think the employees who are leaving are just...read more

Employee Communication Surveys Improve the Workplace

One of the most important aspects of a productive work environment is strong communication. From facilitating a friendly yet respectful conversation between managers and employees to ensuring that workers feel comfortable discussing issues in the workplace with their coworkers, an office where...read more

Are Telephone Surveys Extinct?

Marketers and researchers have long battled the merits of telephone vs online surveys, both claiming to provide a more accurate sampling of the general population. With changing technology however, both sides are seeming to lose their argument for the most thorough sampling:• Landlines. In 2010, one...read more

How to Get a Complete Picture of Employee Sentiment

In Sherrie's last post, she discussed the challenge of separating different types of employee survey questions. From gauging commitment levels to tracking engagement and measuring employee satisfaction, there are many different factors that make up each of your employees' experience at your...read more

An Employee's Parting Words

When is an employee most likely to be most honest? When their opinions will carry no consequences for their everyday routines – when they are departing their current position. While we regularly discuss conducting employee satisfaction surveys, it's equally important to gather feedback from your...read more

Suveys Are Not A Crystal Ball

A survey is not a crystal ball, but if used correctly, it gives you information you need to make better future decisions. Below are some tips to make it happen. 1. Better Decisions. When you do a survey (or other marketing research), you are checking with your marketplace before deciding to...read more
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