Questionnaire & Survey Design

Last time we discussed in detail about the Graphical Survey Templates offered to Cvent Web Survey software users. Today, I wanted to share with you another marvelous feature available in Cvent’s online survey tool: Cvent Web Surveys Question Library. The question library is home to a list of customer service, demographics, event, HR/training, and marketing/sales survey questions you can utilize when creating surveys online.

Here’s a Sneak Preview:

Customer Service Survey Questions:
1. Did the representative answer your question adequately?
2. Did the representative respond to your phone call or email in a timely fashion?
3. How likely will you be to continue service with our company?

HR Survey Questions and Training Survey Questions:
1. Did this training meet your expectations?
2. Do you have all of the necessary resources available to you to perform your job?
3. Do you have any comments about what might improve your work experience at the company in the coming year?

Marketing Survey Questions and Sales Survey Questions:
1. How does this product's pricing compare to other similar products?
2. How likely are you to return to our site in the next 30 days?
3. How often do you use this product?

If you are new to the survey tool and need help with designing online surveys, I certainly recommend you to make use of these wonderful features. You can also call our award winning Client Services Team at 866-318-4357 for additional help.

In today’s competitive world, most of us find ourselves asking, What more do I get out of our online survey management software besides the obvious?

Well here’s one extraordinary feature you get along with the Cvent Web Surveys tool: A Robust Address Book. The Cvent Address Book is where you can store all you contacts; you can manually add new contacts if you need to update your records with just a handful of contacts or you can use our 4 Step Import Wizard to add bulk contacts in one go.

You can also export contacts out of the survey software if you need to update your personal database. For example, you want to be able to update contacts in your CRM system that attended your conference and completed your post-event survey so sales can follow up appropriately with attendees. Using the Cvent Address Book you can also merge duplicate contacts, create contact groups to help manage the Address Book more efficiently, or edit existing contacts to keep your records up to date.

Wait! There is more. In the Cvent Web Surveys application, you can not only run different reports to pull up information based on your address book, but also run reports to pull up information from your address book. Here is a list of some of our Address Book Reports:


If you are interested in knowing more about the benefits you can enjoy with Cvent Web Surveys, go ahead and sign up for a free trial account!

Cvent offers a variety of Pre-Designed Survey Templates you can choose from for your first online web survey. These internet survey templates contain default questions, email, welcome and thank you text which you can utilize when designing a questionnaire. You can also choose from over 50 different graphical templates to suit the look and feel of your survey forms. Here’s a list of the different pre-created survey templates that you can use to build the base of your survey:


Besides this vast list of pre-designed questionnaires and graphical survey templates, Cvent also offers you a Question Library, which is filled with Customer Service, Demographics, Event, HR/Training, Marketing/Sales questions that you can utilize in your survey.

So! Go ahead and Sign up for an online web survey free trial account now and enjoy these á-la-carte features absolutely free.

Using Cvent’s Web Survey tool, you can choose to send your survey emails manually or setup a specific date and time for the emails to go out.

Manual Send is ideal to send emails to specific invitees from the target list. As you get the option to select:

1. Respondents by choosing which Contact Group the email needs to be sent to
2. Respondents that have not received the email before.
3. Manually enter the search details to search for particular respondent(s)
4. You can click on the Search Button to search for all respondents that have been added to this targeted list
Auto Send on the other hand is ideal to send out mass emails to every contact in the target list on a specific date and time. This feature is perfect to send out reminder email survey invitations to respondents who have not yet completed the online questionnaire or send confirmation emails to completed respondents thanking them for their time and feedback.


Along with these options, there are various other features that you can choose from in the Cvent email survey tool:

1. What format do you want to use to send this email?
Choose from both HTML and plain text or only plain text. If both HTML and plain text are selected, an invitee will receive either the HTML message or plain text message, depending on their email settings.

2. Click Tracking
A way to track which links are being clicked in HTML emails. You can run reports to determine which survey invitation emails and links are getting the most traffic. Turning on Click Tracking enables tracking in your HTML emails.

3. CC Option
Sending to a CC email address is available in all survey email templates. When the CC email recipient takes the survey, the primary contact’s information and email address will be pre-populated within the survey.

To use all these features for your organizations benefit. Sign up for a Free Trial Account now!

Yes! You read it right! You can use Cvent’s survey tool to conduct online quizzes and tests. What makes it possible is our fantastic feature called "Scoring."

The online survey scoring feature allows you to assign scores to individual questions and answers within the online poll. As a survey designer or quiz builder, you can decide the maximum score you want to assign to a particular question and further divide it to different answer options. 

 
That’s not all! Within the Cvent online survey platform you can also run reports to pull up average or individual survey respondent scores. We have two reports dedicated solely to Scoring.

1. Scoring Details by Respondents: This report returns scoring details by respondent for completed responses within the specified date range. Each online survey response is on its own page and identified by response number, name, and email address. For anonymous surveys, only the response number is displayed. The total score of the response and the total possible score for the survey is listed at the top. For each respondent, the question, answer, and score is listed.

2. Scoring Details for All Respondents: This report returns scoring details and a list of all responses for selected questions within the specified date range. The question number and the survey question text are listed at the top. The average score for each column is displayed at the bottom. Each response is identified by number, name, total score, and the score for each selected question.

This feature is equally useful for educational institutions as well as business institutions. In today’s times, all organizations want to retain the best and most efficient man power; and constantly conducting training surveys and course evaluation tests for employees. I do not recommend any different. But why waste paper, when the same can be achieved online!

According to The Center for an Accessible Society there are over 49 million Americans living with a disability of some type, with over 30 million between the ages of 21 and 64. That's nearly 20% of the population or 1 out of every 5 people.

Cvent Web Surveys provides federal, state and local government entities with an on demand, feedback management solution. As a web based survey company, our online polling tool enables government officials to quickly and easily gather feedback and analyze the opinions of constituents, while increasing survey response rates and ensuring data protection and security.

Section 508 refers to a statutory section in the Rehabilitation Act of 1973 (found at 29 U.S.C. 794d). Congress significantly strengthened section 508 in the Workforce Investment Act of 1998. Its primary purpose is to provide access to and use of Federal executive agencies’ electronic and information technology (EIT) by individuals with disabilities. The statutory language of section 508 can be found at www.section508.gov.

Section 508 requirements are separate from, but complementary to, requirements in sections 501 and 504 of the Rehabilitation Act that require, among other things, that agencies provide reasonable accommodations for employees with disabilities, provide program access to members of the public with disabilities, and take other actions necessary to prevent discrimination on the basis of disability in their programs.

Why should you use Cvent's online survey application?