by May 24, 2013
Not long ago, I learned some startling statistics: The loyalty of
employees who work for small businesses has dropped by almost 20%
since 2008, and currently stands at a paltry 50%. Although I have
never experienced any serious turnover in my own venture, I decided
to take preemptive action by...read more
by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by November 28, 2012
What are your annual, quarterly or monthly reviews based on? Sales
numbers? Goals? Campaigns executed? Leads generated? Probably
something along those lines, right? Well, things might be different
in the near future: employee reviews could be based on
organizational influence. Last spring,...read more
by April 13, 2012
This week I read a few discussion boards that were discussing the
differences between observations and perceptions and it got me
thinking about how these two ideas apply in
the classroom. As a trainer, you are often asked to
provide assessments(your perceptions) of staff’s ability to do
perform....read more
by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by January 24, 2012
Performance reviews are a necessary evil in the workplace. The good
news is that the one-way, annual performance evaluation where an
employee gets to hear about the all things she did wrong over the
past year, and maybe a few that she did right, isn't the be all and
end all of the review process....read more
by January 23, 2012
In times when every penny counts, there is more demand on training
managers to “prove” that training has paid off. Most
organizations follow Kirkpatrick’s 4 Levels of Evaluation: The
immediate feedback: The smiley sheets at the end of the training
program where participants respond to questions on...read more
by January 18, 2012
Survey panels require a level of care and maintenance. Online
platforms, such as Cvent, offer the panel manager tools to track
the performance of individual surveys as well as panelist response
over time to a series of surveys. If you are investing in the time
and resources to create a panel then it...read more
by January 5, 2012
Many of us are making resolutions and goals for 2012. Is one
of your new year’s aspirations to move from a Trainer role to
Training Manager role? The rewards of training leadership are
tremendous, but before taking your first leap toward this new path,
make sure you’re doing so with your eyes wide...read more
by December 7, 2011
As we near the end of the year, you will probably have to be
evaluated with 360 feedback and/or you will be asking people to do
evaluations for 360 feedback. One the best ways to capture 360
feedback is by using standardized surveys. Here are a few
ideas to creating surveys for 360 feedback...read more
