Revisited: Additional Comments are a Survey MUST

Just like the 2009 Mountain Dew Throwback campaign, I'm bringing back the sentiments from this post: Offering An Additional Comment Section Is An Online Survey Must Have additional comments, concerns, ways for us to improve? Let us know! Seems super simple to add this example survey question to any...read more

Checklists for Survey Project Success

As survey researchers we are more like projects managers than we may think. The more I work around project managers the more I realize we are managing projects with the same goals as any dedicated PM. Now our projects may not be on the scale of building a new hospital, installing a new computer...read more

Does Making it Fun Ensure Better Data?

Bernie Malinoff’s Sexy Questions, Dangerous Results? raises some very good points on survey design principles. In the days of pencil and paper surveys, graphic design rules were in play to guide us in creating visually appealing surveys. The advancements in online survey interfaces have created a...read more

The Top 4 Benefits of Online Surveys for Small Businesses

Surveys allow you to gather valuable information about your target market. You can use the data to discover how to better meet your audience’s needs and generate more sales. However, many small business owners dread conducting market research because of the time it takes to create surveys,...read more

Survey Says: More Ways to Gather Feedback

When it comes to developing surveys, you might automatically think that the web is the best platform for the survey. In many cases, it probably is. But depending on who you're surveying, the goal of the survey and the timeliness of the survey, you might have to use multiple delivery methods for your...read more

What Works When Conducting a Lobby Survey

Many agencies are interested in conducting what are commonly known as on-site lobby surveys, named for the fact that most potential survey respondents are approached in the lobby of the building or apartment where they work or live. These types of surveys are used when we'd like information on how...read more

US Census - The Importance of Automation

Last week I discussed the 2010 U.S. Census and its waste of tax payer resources due to the government not using an online survey method. Today, my surprise grew even more when I received an additional piece of mail that only adds to the argument that the government needs to implement a new plan for...read more

A Green Approach to Educational Surveys

I recently discussed the value of collecting feedback from students and professors to create stronger educational programs. Despite the surge in environmentally-friendly initiatives in basically every industry, many residential college campuses still use paper forms for course evaluations. Because...read more

5 Survey Tips to Decrease Survey Abandonment and Non-Response

If you’re going to use survey assessment tools, remember that just because you want someone to take a survey doesn’t mean they will. Whatever information you’re trying to gather with your survey research software, that information means much more to you than to the person you’re trying to gather...read more

5 Things to Remember When Shopping for Online Customer Feedback Software

Voice of the Customer (VOC) is one of the fastest growing areas of market research. Voice of customer data is a powerful source of business intelligence for your marketing team, regardless of the size of your organization. Sometimes new initiatives can be overwhelming to know how to start, what to...read more
The Rise of the Smart Phone: Are you Leverging Mobile? 10 Tips for Mobile-Friendly Survey Creation