Why You Need a Feedback Program: A Lesson from #TheDress

On a night, seemingly just like any other, the internet spun into a frenzy of discord. The culprit was a photograph of a dress, and not just any dress—#TheDress. Some people looked at the photograph and saw white and gold; others saw blue and black. The resulting confusion and disbelief from those...read more

Sample Survey Thursday: Meeting Planner Satisfaction Surveys

Today’s focus: post event meeting planner surveys According to Frost and Sullivan, the estimated hotel revenue associated with meetings and events totals $103 billion. Therefore, it’s critical that hotels provide meeting planners with a flawless and memorable experience that will make them want to...read more

Sample Survey Thursday: Guest Satisfaction

Today’s focus: Guest satisfaction surveys. It’s critical that hotels treat their guests like family. It’s also important to understand what guests want and need so a hotel can provide each and every guest with a personalized, unique and memorable experience. But how do you tap into your guests?...read more

The Open-Ended Possibilities of Survey Text Analysis

Surveys are powerful research tools for collecting feedback. When crafted correctly, they illuminate valuable firsthand insights that would not have otherwise been discovered. Whether your organization uses surveys to measure customer satisfaction, gauge employee engagement or conduct training and...read more

Quota Design

Not all surveys will be applicable to all potential respondents. Targeting our survey efforts to those most likely to respond will increase our engagement levels and in theory provide a more interesting experience. How do we know who is most likely to respond? This is a question for the ages, but in...read more

20 Most Popular Posts of 2012

While we highlight the most popular posts from a given month in our newsletter, one of my favorite activities is to look back and see what posts were the most popular overall each year. Keeping with tradition, here's a look back across the 20 most popular posts of 2012!   Customer Loyalty Month: 25...read more

Allowing Respondents to Provide an 'Other' Response

Seldom as market researchers will we create a category list that meets everyone’s needs. No matter what your personal forte, be it consumer or B2B market research, there will always be the need for the almighty ‘other please specify.’ This feature is germane across all types of questions including...read more

Where Does Your Survey Sample Come From?

Have you ever wondered where your online sample actually comes from? After reading a recent article in Quirk’s I am asking that same question. Perhaps in my naiveté I thought pre-profiled panelists were selected according to a determined set of criteria thus forming a sample that will be invited to...read more

Error Checking Before a Survey is Released

For those of us involved in creating surveys there is a measure of anxiety that occurs before a project goes live. We question ourselves about sample selection, survey design, logic, grammar etc. It can, and often does, lead to more gray hairs. A recent article in Quirk's, Data Use: A Systematic...read more

Transitioning from Data Collection to Analysis

Online survey platforms are powerful tools for data collection. They even have fairly robust reporting tools which allow you to review your data numerically and visually. However, most practitioners will find the need to export their data to a statistical package such as SAS or SPSS to fully...read more
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