Cvent’s online survey tool is like a treasure trove. Every day, there are new features to discover, new ways to utilize different functionalities and, of course, a never ending feeling of adventure as you navigate your way through. With all the excitement, it is easy to overlook some features or get stuck in a routine where you use the same survey question types, same images, etc. for every survey. Regardless of the purpose or goal of the internet research survey, you will find a way to make those features you are comfortable with work. But, come on now. What kind of Customer Support would we be if we didn’t educate you on features that may be underutilized but have enormous potential to change the way you look at surveys forever?
Cvent offers 19 different question types; that is 19 unique ways to ask a question and 15 unique ways to collect a respondent’s rejoinder (single and multiple select questions have 3 different formats each). My recent favorite, which I have seen in very few surveys (and there are only so many formatting ways to stress VERY), is the File Upload question. This feature allows respondents to upload additional documentation which will be stored in one, central location. Think about the possibilities:
1. With the amount of free and easily accessible information available on the internet, online tests have become increasingly difficult to administer. What is to stop a student or anyone for that matter from "just having a peek" at Wikipedia or "accidentally" having a Google page up with the pertinent information? A study done by Donald McCabe and Linda Trevino found that schools that had an enforced honor code have significantly less prevalence of cheating (McCabe, D.L. & L.K. Trevino, 1993). How can this be accomplished through an online survey? Have respondents sign your school’s/organization’s honor code then use the File Upload question to have them upload that document.
2. When I mentioned that Cvent’s web based survey tool can do anything; I meant it. You can use the survey tool to identify and confirm respondents eligible for rebates offered on a purchase. I know personally I get a little perturbed when I see that an item costs $X but, when I get to the register, I find out that it actually costs $Y but I can get the appropriate rebate in 4-6 weeks if I just mail my receipt to the company. Call me impatient, call me lazy, but I don’t like having to go through all of that. “But, Dorian, how can we do this differently?” you must be asking... Two words: File. Upload. Customers can upload the receipt from their purchase which will be stored within your Cvent account instantly. If your survey is a collect contact information survey, you can ask for their address and the only step would be to verify the receipt/purchase and then send out that rebate.
3. Respondents can upload images or graphics; photos for a high school reunion, anyone?
The possibilities are endless. Any additional documentation can be collected and you don’t need to overwhelm your inbox with email attachments for each respondent. So go forth, I say! See what other survey treasures you can find, Captain Sparrow.
Cvent offers 19 different question types; that is 19 unique ways to ask a question and 15 unique ways to collect a respondent’s rejoinder (single and multiple select questions have 3 different formats each). My recent favorite, which I have seen in very few surveys (and there are only so many formatting ways to stress VERY), is the File Upload question. This feature allows respondents to upload additional documentation which will be stored in one, central location. Think about the possibilities:
1. With the amount of free and easily accessible information available on the internet, online tests have become increasingly difficult to administer. What is to stop a student or anyone for that matter from "just having a peek" at Wikipedia or "accidentally" having a Google page up with the pertinent information? A study done by Donald McCabe and Linda Trevino found that schools that had an enforced honor code have significantly less prevalence of cheating (McCabe, D.L. & L.K. Trevino, 1993). How can this be accomplished through an online survey? Have respondents sign your school’s/organization’s honor code then use the File Upload question to have them upload that document.
2. When I mentioned that Cvent’s web based survey tool can do anything; I meant it. You can use the survey tool to identify and confirm respondents eligible for rebates offered on a purchase. I know personally I get a little perturbed when I see that an item costs $X but, when I get to the register, I find out that it actually costs $Y but I can get the appropriate rebate in 4-6 weeks if I just mail my receipt to the company. Call me impatient, call me lazy, but I don’t like having to go through all of that. “But, Dorian, how can we do this differently?” you must be asking... Two words: File. Upload. Customers can upload the receipt from their purchase which will be stored within your Cvent account instantly. If your survey is a collect contact information survey, you can ask for their address and the only step would be to verify the receipt/purchase and then send out that rebate.
3. Respondents can upload images or graphics; photos for a high school reunion, anyone?
The possibilities are endless. Any additional documentation can be collected and you don’t need to overwhelm your inbox with email attachments for each respondent. So go forth, I say! See what other survey treasures you can find, Captain Sparrow.
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