Online Survey Tool

When I was being trained here at Cvent, I remember Chuck Ghoorah, the Executive Vice President of Sales and Marketing, telling all the new hires that we were henceforth in the business of "alleviating pain." I immediately thought Chuck was a really smart guy. Cvent Web Surveys software application takes away our clients' "pain" because it makes their lives easier. While I obviously think the online survey platform as a whole will save you time (and thus "alleviate your pain"), email alerts is one feature you should definitely be aware of.

Email alerts are just cool. You should familiarize yourself with them in particular because they will help you tremendously in a variety of situations, including any of the following:

1) You are the Director of Marketing at your organization. You are currently targeting a certain age group (say, 18-24 year olds) with your marketing initiatives. Every time someone indicates they are 18-24 years old in an online survey, you want to be notified automatically via email. You can set up a trigger-based email alerts to do just this!

2) As the Senior Vice President of Client Services and Relationship Management, your job is essentially to make sure that your clients are happy. As such, you would like to set up an email alert so that you receive a notification each time a client indicates that they are "very dissatisfied" with your services. This way, you can personally follow up with unhappy clients as soon as possible.

3) You are in charge of training a large group of new hires at your organization. At the end of the training period, all of the trainees will take be tested on what they have learned. You build the quiz in the online survey application and apply scoring to all of the questions. Being as busy as you are, you don’t have time to review everyone’s test responses! However, you want to know if someone does not receive a passing score. So, you set up a score-based email alert that will be sent to you automatically each time someone receives a score below a certain benchmark!

As you can see, email alerts are beneficial for a wide variety of people in lots of different situations. They will alleviate your proverbial pain, allowing you to save both time and money!

Yes! You read it right! You can use Cvent’s survey tool to conduct online quizzes and tests. What makes it possible is our fantastic feature called "Scoring."

The online survey scoring feature allows you to assign scores to individual questions and answers within the online poll. As a survey designer or quiz builder, you can decide the maximum score you want to assign to a particular question and further divide it to different answer options. 

 
That’s not all! Within the Cvent online survey platform you can also run reports to pull up average or individual survey respondent scores. We have two reports dedicated solely to Scoring.

1. Scoring Details by Respondents: This report returns scoring details by respondent for completed responses within the specified date range. Each online survey response is on its own page and identified by response number, name, and email address. For anonymous surveys, only the response number is displayed. The total score of the response and the total possible score for the survey is listed at the top. For each respondent, the question, answer, and score is listed.

2. Scoring Details for All Respondents: This report returns scoring details and a list of all responses for selected questions within the specified date range. The question number and the survey question text are listed at the top. The average score for each column is displayed at the bottom. Each response is identified by number, name, total score, and the score for each selected question.

This feature is equally useful for educational institutions as well as business institutions. In today’s times, all organizations want to retain the best and most efficient man power; and constantly conducting training surveys and course evaluation tests for employees. I do not recommend any different. But why waste paper, when the same can be achieved online!

“Knowledge is power.” Again, a statement that I frequently heard from my parents and teachers growing up. When I was 10, I was probably told this because I was complaining about doing my fifth grade homework. These days, I still say this silently to myself from time to time. This is because knowledge is power not only to the fifth grader who is trying to get A’s in school, but also to anyone trying to make a profit in the business world.

There is no way around it; Cvent Web Surveys software provides you with business knowledge. By surveying your client pool, you will learn about their likes and dislikes, and you can thus enhance your products or services to meet the needs of those who matter. The web survey application also provides you with another kind of knowledge though, through the recent addition of click tracking reports.

Whereas the actual act of surveying customers allows you to learn more about them “from the horse’s mouth”, click tracking reports give you insight into which links people are clicking on in your survey emails, which can be extremely beneficial as well. For example, if you send your monthly e-newsletters out through the Cvent online survey platform (as many of our clients do), then you can run click tracking reports to view which links to outside websites your recipients are clicking on. Who is clicking on which links? Which URLs are the most popular?

Cvent email marketing click tracking reports include graphs that are easy to read and interpret. You can export them into Microsoft Word, Excel, or PDF. Most importantly, however, click tracking reports teach you how to place information and links in your emails. If you use emails to market your organization at all, then click tracking reports will help you leverage your ability to format those emails in order to generate the maximum possible business (and money!) for you.

No matter what kind of business you are in, you are looking to make a profit. Money may not be everything, but to those of us in the professional world, it certainly counts for a lot. We are all always looking for new ways to increase our revenue and decrease our expenses, and those of us who are smart know that time wasted is the greatest expense of all.

I am not saying this just because Cvent writes me a paycheck twice a month, but rather I am saying it because I know that it’s true: Cvent Web Surveys software is a time-saver. Our clients may pay us to license our online survey application, but in the end, the time they save thanks to the web surveys tool allows them to profit in the long run.

One of our primary goals here on the Cvent Web Surveys Client Services team is to educate clients on the best ways to use the Cvent survey tool in order to save time (and money!). In my opinion, there are a couple of features in particular with which you should familiarize yourself if you want to maximize the time that you save using our system:


If you make use of all 5 of the features listed above, not only will you get out of the office earlier, but you will also bring more money in for your company or organization. Always remember that “time is money,” and familiarize yourself with the Cvent Web Surveys tool so that we can help you save both.

In the past, if one of your customers had a bad customer experience with your product or service, it certainly wasn’t good for you business but in most cases the potential impact was limited to an extremely small audience. Today, the reality is much different thanks to Web 2.0 applications including Yelp, Facebook and of course, Twitter. These websites, and others like them, expand the reach of a single customer’s opinion, effectively giving them an oversize soapbox to espouse their opinion on your product, service or employees. If these cries are ignored, or more cries of the same creep up, you have a problem. The customer complaints will gather momentum and begin to spiral, that is if you're not doing anything about it. Monitoring and measuring customer experiences and satisfaction ratings is definitely one step business can take so they don't have an explosion of bad buzz.

In order to protect themselves against these unilateral attacks, businesses need a robust partner to help them improve customer relationships. Cvent’s web based survey software and enterprise feedback management solution can be one of these invaluable protectors. Cvent’s real-time email alerts leverage the effectiveness of conducting surveys. Take the following sample customer satisfaction survey question, “How satisfied are you with our latest product upgrade?” you can have an email sent to your Director of Client Services whenever somebody responds that they are unhappy or dissatisfied.

By proactively reaching out to clients, you are able to simultaneously improve relationships with customers and protect the value of your corporate brand. Even better than simply helping everybody breathe easier, these types of customer satisfaction initiatives can fatten the organization's "wallet," as research indicates increasing customer loyalty and customer retention by 5% can increase profits by 75%!

Survey writers from various industries conduct surveys using the Cvent Web Surveys software tool. One of the most common industries is customer service, where the survey creator is trying to make sure their customers are happy with their products and services. Customer service surveys are used to ensure the quality standards of customers satisfaction.

When the Cvent clients conduct a customer satisfaction survey, they wait for the survey responses to be completed before running reports to see how respondents feel about their offerings. What about the respondents who were dissatisfied with the product or service and want to be contacted immediately?

Email alerts are one of the most useful features that survey designers can use to identify and then take action, where appropriate, when respondents say they are unsatisfied with the service or product. Email alerts provide the option for the person creating the survey to set alerts on questions, this can be a question where the survey respondents are asked about their satisfaction level with the organization's offering.

Take this example customer satisfaction question: "How satisfied are you with the quality of the product?” If emails alerts were set up, an email will go out to the specified people letting them know a customer selected the survey question option of “Dissatisfied."

When someone answers the question and says “Dissatisfied” an email will be sent to the people who were added to the email alert. In some cases, it may be the same person who created the survey, in others, it may be the sales person who owns the territory the respondent is located in or even the customer service manager. The employee or group of employees can quickly get in touch with the customer to inquire more about their experience. Why do organizations want to do this? Because closing the feedback loop can make the respondent feel valued and in some cases move them to the satisfied customer column.

The email alert function doesn't only work on the question level, you can also use email alerts on the survey level and receive an email anytime someone completes the online web questionnaire, or you can set email alerts based on respondent scores. If you're using scoring in your survey questionnaire, you can set alerts to be sent if a respondent falls above or below the specified score. While we used the example of customer satisfaction questionnaires to explain the value of email alerts, they can also be used with employment performance review forms or market survey questions or other types of web survey research.

Did you know, Cvent’s online survey tool can be used to send out email blasts and newsletters? Users can use the email survey tool to design emails and send them out to prospects, clients, employees etc. Emails can be customized using Cvent’s HTML editor to take their emails to the next level. Instead of sending boring plain text emails, users can add their logo and images into the email making it more appealing or draw more attention to the calls to action. Here are some of the fascinating features you can use in Cvent’s HTML emails.

Add Images: Using the HTML editor you have the flexibility to add multiple images into the email, you can add your company logo as the banner of the email and other images within the body. You can use the HTML editor to resize an image to fit into the email, you can also position the image to be centered or left or right aligned.

Add Data Tags: You can personalize the email marketing using Cvent’s data tags to add contacts information, such as name, address, membership ID etc. This feature allows you as a sender to add a personal touch to the emails, resulting in the recipients feeling valued and remembered.

Attach Documents: Sometimes you want to be able to attach a document. Using Cvent’s email software, you can upload your document into the document library and add a link in the email to download the document. Using this feature you can send out related documents to your email recipients. This feature is particularly useful, to send out certificates or reports to the recipients along with your email.

As you can see, there are many interesting features in the Cvent tool. So what are you waiting for, sign up for a trial account and explore how you can improve your email marketing using Cvent's email survey software.

Only one more day until our blog will be a year old. As someone who has spent the better part of the last year uncovering online survey pitfalls and survey best practices to share, I'm excited about this milestone. Here are some of my favorite posts about Cvent Web Survey software features.

• Stay Accountable with Easy-to-Create Parked Reports: Creating and managing web surveys is a time-consuming task alone. Add in management and colleagues constantly asking you for updates and reports, and you have even more pressure. Thankfully, this post outlines how you can park reports to share with anyone without giving them an account login.

• Segmented Email Marketing Equals Higher Response: Cvent Web Survey software's centralized contact database helps users segment their lists by any criteria: geography, title, industry, etc. This allows you to better target your survey sample lists and email marketing. Segmenting your contact database is definitely an email and survey best practice.

• Respond To Survey Feedback Quickly With Triggered Survey Email Alerts: This post explains the value of email alerts. This is definitely a very powerful feature. And don't think you're limited to just one alert, the August release gave survey writers, creators and administrators the ability to set up multiple alerts that will go to different people or groups based on the criteria they set in the alert. Triggered email alerts allow you to quickly website visitors.

• Online Survey Tip: Import Known Data To Improve Respondent Experience and New Web Surveys Feature: Question Import: I know I'm cheating a bit in my top 5 posts. However, these two features are both import features that, in my book, go hand in hand. You can save time by importing your entire survey (all survey questions and answer choices) instead of going through the manual data entry a second time. The other feature I'm lumping in is the ability to import completed survey responses. This allows you to do paper surveys in conjunction with an online version of the survey, then store all the data in one place.

• New Web Survey Feature: Advanced Link Logic: This post explains my favorite new feature in our survey tool. Released in August, this feature gives you the ability to customize which answer options a survey respondent sees based on how they answered a previous question. By keeping the survey questions and answer options more relevant to the respondent, you keep the survey more engaging which will increase completion rates.

Of course, it was hard to narrow it down to just five (okay, six) awesome features. If you want to learn more about our online survey software tool, please sign up for a product demo.

Free.  Just let that word sink in for a minute.  Free.  What comes to mind?  Is it the Buy One Get One Free sale (or BOGO for all you deal enthusiasts) at Payless?  Or maybe it is the proverbial classic your mother used to recite when that new pair of shoes you knew you couldn’t afford got you down; “Sweetheart, the best things in life are free.

Now, I personally believe my good buddy Barrett put it best:

The best things in life are free,
But you can give them to the birds and bees.
I need money.
That’s what I want. 

This Motown classic put into song, and with quite a catchy tune, what so many of us have been thinking for years: What can you actually get for free?  What tangible return do you receive without first offering your life-savings to the money god?   At Payless, nothing.  At Cvent, well, where do I begin?

First, Cvent offers a FREE trial of our online survey tool.  You read that right; a completely free trial, no credit card information necessary to sign-up.  Not one of these ‘Try it 1 month free!” ads that still requires you to give them your bank accounts, children’s names, dog’s favorite snack, etc.  And to add insult to injury, in small, ineligible print at the bottom of the TV screen they have the audacity to tell you that the charge will continue per month unless an explicit cancellation notification is given.  But, I digress.  The free-trial allows you to create a survey and utilize all the functionality Cvent offers before you commit financially.  No offering of your first born child necessary.

For my second point, I have two words: Client Services.  We offer complimentary phone support 24x5, Monday through Friday as well as weekend support available 8:30am – 5:30pm US ET.  Our Client Services team will offer a complimentary survey review with some online survey best practice tips to get you the best and most accurate data possible.  You can also take advantage of the complimentary (notice a pattern?) training classes offered twice a week, not to mention our extensive recorded training session library that can be accessed at any time for no charge.  These classes walk you through every step in the survey process from inception to survey reporting and presentations.  You can have as many people take the class as many times as necessary to learn and retain the information.  And did I mention we are current finalists for the Service Excellence Award?  Enough said.

My final point is this.  Rumpelstiltskin might have required your first-born in exchange for the much sought after ability to spin twine into gold.  But the cost of spinning your paper survey questions into pure web survey gold with Cvent? Priceless.

Day 3 of our top blog post count down. Today we're focusing on email marketing and email survey invitation best practices. Here are our top 5 posts from the last year about best practices and our email survey tool.

• Does Your Online Survey Software Tool Send Automated Thank You Emails? Cvent Web Surveys software allows you to automate survey invitations, reminder invitations to non-respondents and reminders to partial survey respondents, but what about other types of emails you can automate with our email survey software tool? I feel like the automated completion emails that are out-of-the-box with our email survey software is often over looked. This post points out why you need this email from your survey software provider.

• Tips For Writing An Email Survey Invitations: Most marketers have less than eight seconds to convince recipients to click through an email when they send personalized email surveys. The tips in this post should help you create email survey invitations.

• Even More Tips to Boost Email Deliverability: Increased email deliverability means increased survey responses, which allows for better customer analysis or marketing research data. In this post, we highlight 3 ways to make sure your email survey invitations reach invitee inboxes.

• Best Practices for Email Marketing Design: If email marketing is part of you marketing strategy or to gather online survey responses, there are several of email marketing design best practices you should keep in mind.

• 5 Email Marketing Tips To Increase Online Survey Responses: A good subject line may be the most critical part of the formula for a high open rate. In this post, we provide five tips to get you the email survey responses you need to make business decisions.

We on the Cvent Web Surveys Client Services team always encourages clients to customize the headers for their online surveys. By adding your organization’s logo to the header of your survey, you are essentially branding your organization for free!

Although some clients do choose to add customized headers to their survey design templates, many do not carefully consider the best option for HOW to add their header images. When add your header image to your survey, you have two options:


There are numerous advantages to using the HTML Editor to add your header image, as opposed to the alternative option. My top 5 reasons for why you should use the HTML Editor as opposed to the alternative option are as follows:


As you can see, using the HTML Editor to add your header to your custom survey does indeed have its perks. In general, please take advantage of the HTML Editor throughout Cvent’s Web Surveys tool! As soon as you start working in the HTML Editor, you will undoubtedly agree that it's online survey software made easy. I bet it wont take long for you to start singing its praises as well.

Employee surveys don't always need to be measuring employee satisfaction or gauging employee commitment and loyalty. Sometimes, you may want to conduct an employee information survey to just update employee contact records. Employee surveys don't always need to be about discovering ways to improve a process or increase employee retention or satisfaction rates.

You can also create employee recognition surveys to identify employees who deserve extra recognition at your next company event. It may be a matter of some employees consistently going beyond the "call of duty" to help co-workers, but it's not something management sees. Like with a 360 degree feedback survey, colleagues and peers can have a different view of someone's work ethic and tasks they complete than management.

A common myth in the workplace is that employees don't need recognition, or shouldn't be recognized for "just doing their jobs." But if you were to do a quick opinion poll, you'd find that's not always the case. Instead, having employee recognition programs can serve to reinforce the good work employees are doing, and simultaneously increase employee satisfaction, productivity and loyalty. Those are all things organizations strive to promote within their employees. Employees want to know they've done a good job and their work, effort and time mean something to the organization.

How do you get started with an employee recognition survey? First, choose an online poll survey software for employee surveys (I would recommend Cvent Web Surveys Software). Then begin designing survey questions to fit your survey goal: identifying employees who deserve extra recognition. Example employee survey questions might include asking who they would like to nominate for an employee recognition reward, and why that employee deserves to be recognized.

Most planners use welcome pages, thank you pages, presentation headers and email survey templates to personalize their online surveys by putting in customized messages and images related to their organization, the purpose of the survey questionnaire and even the survey incentives. But the Cvent Web Surveys software platform allows you to go above and beyond to personalize the way your survey looks (the graphical survey template), how people see their progress (progress indicator bars), whether they see the survey title and question numbers, what buttons are on the survey and even the text of these buttons!

Graphical Template – Choose from over 50 out-of-the-box graphical templates, each with its own unique background, header image, button style and survey question displays. Beyond the out-of-the-box survey template designs for market surveys, customer surveys, employee attitude surveys, or any other type of survey, you have the ability to further customize the layout of your survey by adding customized headers and footers to reflect your organization's brand.

Progress Indicator Bar – Select whether you want a progress indicator bar that shows survey respondents how much of the survey form they've completed. Choose from four different styles – whether you want them to see % of the survey completed or page X of Y, etc.

Survey Title and Question Numbers – Select whether you want respondents to see the Survey Title; also determine whether they should see the Question Numbers. When it comes to showing survey question numbers ask yourself, Do I have a simple survey or a complex survey? If you have a complex survey, you may not want to show question numbers if you're going to use survey question logic to jump respondents through the feedback form.

Previous and Cancel Buttons – You can choose to display one or both of these buttons to respondents at the bottom of every page along with the Next button.

Button Text – Customize the text of each button – Start Survey, Next, Previous, Cancel, Submit. This can be especially useful if the survey acts as a Test, Quiz, Registration Form, etc. Next can be changed to Next Section, Next Level, Advance, etc. and Submit on event surveys can read Yes! I want to Register.

Button Style – Select whether you would like to keep the default button style of the survey design you selected or choose from the 15 additional button styles available.

Surveys are targeted at a wide variety of audiences, from board members and senior managers of organizations, to kids and teenagers using a product. Using the survey application features above, you can truly customize the look and feel of your survey based on your audience!

Organizations can use the Cvent Web Surveys tool to conduct phone surveys and internal paper surveys along with online surveys. The feature which allows Cvent to function as a paper survey software tool called Printable Surveys. The paper surveys can be generated in PDF and word format. This feature allows survey writers absolute flexibility to customize paper surveys by including:

• Introduction – (Text added in this section will be displayed at the top of the first page on the printed survey. In the introduction, you can include a brief description about your organization, the survey's purpose, any incentive or free gifts associated with the data collection.

• Conclusion – Text added in this section will display as the final page of the printed survey. On the conclusion page, you can add a thank you note and information about upcoming surveys; promote conference or seminars, etc.

• Page Header – Text added in this section will be displayed as the page header at the top of page on all printed survey pages. You can use this section to further personalize the survey by adding your company banner or logo.

• Page Footer – Text added in this section will be displayed as the page footer at the bottom of page on all the pages of the printed survey. In this section, you can add your organization's contact information; or information for people associated with the survey, in case survey respondents have further queries.

Survey designers also have the option to include or exclude printed instructions using our paper questionnaire software functionality. For example, if a question is required in the survey, an asterisk (*Required) mark will be placed before the question, if survey creator chooses to include printed instructions.

You have to know where you’re going, if you ever plan to get there. These are certainly words of wisdom, if I’ve ever heard them. I remember my dad saying something like this to me when I was trying to decide on a major in college. Since my undergraduate major would likely affect the type of job I secured after graduation, my dad just wanted to make sure that I was thinking long-term when I made my “major” decision.

The concept of “thinking ahead” is a good one to grasp when it comes to a lot of things in life, including designing web surveys. If you stop reading this post here, please just remember this: Think about how you want to analyze and report on your data BEFORE you start building surveys in Cvent's Web Survey software! Below, I have included a short list of important things to think about, no matter which of the different survey formats you choose:


As long as you have considered these things before you launch your survey and send out email survey invitations, you are golden! You will undoubtedly find that your life will be much easier when you are analyzing survey data and reporting survey results on the collected data.

Survey reports in the Cvent Web Surveys software tool offer a wide variety of ways to view your data and begin conducting your market research survey analysis. The answer summary by question report, for example, pulls up a table, a graph and basic statistical analysis for each survey question. Another example survey report, answer details by respondent, offers you the option of seeing each respondent’s answers on a separate page or answer details for all respondents gives you the opportunity to see all the answers for all respondents on a single page!

But sometimes these are not enough when you want to make a professional report for your boss to present to the board members. This is exactly why Cvent has the presentations feature within the survey application. The presentations section allows you to create reports with unique combinations of filters and display options. You can use our presentations creator to access data views that are unavailable with other out-of-the-box survey reports. Creating distributable reports in the Cvent Web Surveys software tool makes it easy to communicate the survey results in either Word or PDF format.

To determine what you see on each page of your sample report, choose from the options below:

When it comes to losing weight or saving more money, one of the most daunting aspects is simply wrapping your head around where to start. With hundreds of books and celebrity “experts,” it’s easy to feel overwhelmed before you even begin.

Administering, writing and creating survey questionnaires is no different. Ask questions, send them out and let everybody respond? Sounds easy, right? Not always. What survey questions do you ask? How do you know what’s important to ask versus what’s going to produce a meaningless data point?

Just as people turn to financial advisers and personal trainers, Cvent's Web Survey software tool offers more than 170 expertly crafted survey questions and survey templates to help you overcome the inertia associated with getting the ball rolling on your next survey research projects. Our question library helps users create customer service satisfaction survey forms, write employee questionnaires or staff attitude surveys, design marketing survey templates, and more.

From this extensive library of questions, we have created 20 fully built survey templates including customer satisfaction survey templates, training evaluation samples and employee exit survey templates.

Although Cvent won’t take those first steps on the treadmill for you or stash those first few dollars in your proverbial piggy bank, we are able to leverage our extensive experience to help you initiate your first survey project with pre-built survey templates.

Let your survey respondents see the fruits of their labor: use Cvent Parked Survey Reports to make your survey results available to your respondents. Often survey creators will share results as an incentive to complete their survey. With Cvent Parked Reports, it can be streamlined for you.

Did you know you can make the reports in the Cvent Web Surveys software tool available to your respondents without giving them access to your account? Save survey reports in Cvent, create a generic parked report login like surveyresults@cvent.com, password: cvent123 and provide the parked report access link in your Thank You email. This way your respondents can monitor the poll results without requiring your time to formally distribute results or requiring access your Cvent account. Take a look at these sample survey reports that have been parked:


By using the Thank You email that is triggered to automatically go out when a survey respondent finishes the online questionnaire, sharing survey results can be automated. If the nature of the survey permits making the results public, Cvent provides this forum and your respondents will value getting to see the survey results immediately.

This parked reports functionality can also be used to give select partners, members at your organization or management team access to Cvent reports you have saved.

Technology is bound to have its hiccups. The more we rely on the internet and computers, the more risk we take in ensuring the safety of our data. Therefore, when we encounter an error that threatens to undo our work or jeopardize the progress we so diligently worked to preserve, the only natural reaction is to PANIC. It must be a bug! It must be an error I made during the survey creation process!

These are familiar phrases and the proverbial panicked tone resonates with us here on the Cvent Web Surveys Client Services team. We've been there too. We've created online surveys, sent email invitations to our CEO and senior management team, and been immediately met with email inquiries asking why they were getting an error message or why they could not access the survey.

The first thing we do: Breathe. Take a deep breath and calm yourself before you jump into the survey application to see where you went wrong. Because, and this may go against everything we learn in customer service, sometimes it is a survey respondent error. If 200 people in your survey sample, or even 20, have completed the web survey questionnaire sans issues, the latter is most likely the culprit. There are a few common problems that can initiate on the respondents side:

1. Using a browser that does not support the Cvent's Web Survey software tool. AOL, for example, will allow survey respondents to begin the survey, but respondents often run into trouble trying to respond to survey questions. So when getting emails from your sample list about an error, ask what browser they are using. The most effective browser to use with our online survey software application is Internet Explorer. Other browsers, such as Mozilla or Safari, still work but that's why it's important to test your survey before launching.

2. Cookies. They are delicious, they seem to draw you to them and, once consumed, will follow you forever, hence the lucrative personal fitness industry. Computer cookies act much in the same manner. They are small tags that are placed on your computer once you visit a website. They are great because they allow the website to recognize you if, and when, you return. They will keep your information stored while browsing through the website, even if you click to another page within it. They are dangers in that, similarly to that of a chocolate chip cookie, they follow you.

A permanent cookie will be stored on your computer unless manually deleted. They are responsible for that eerie sidebar advertising that coincidentally relates 100% to the site you just visited or the email clicked. So, what is the moral of this analogy? Ask your respondent to clear those cookies; they can sometimes have a way of interfering with the survey.Here are directions to clear a cookie in Internet Explorer (other browsers have similar steps):
It seems hard to remember sometimes that not all the errors respondents see are your fault. Don't assume they are and panic. Instead, take a deep breath and ask some questions. You may find it's just user error.

In Cvent's survey application, survey account administrators can create different user roles with different permissions, controlling what particular people can view and access in the account. Administrators can add, view, edit and delete users, user groups and user roles. This feature is particularly helpful, if you have multiple surveys running at the same time with different people in charge of the creating and writing the surveys. For example, the administrator may want to restrict people in the marketing department from accessing HR surveys to maintain employee privacy or perhaps marketing finance shouldn't be able to see marketing surveys.

Users: Users are the individuals using the Cvent Web Surveys tool. A user can have only one user role and be a member of none or multiple user groups. The users are going to be the survey creators, designers and writers.

User Groups: User groups are used to set visibility for users. Based on their user group, users will be able to see different information within the survey software. You have several options to choose when setting up user groups:


User Role: In user roles, administrators can add, view, edit, copy and delete user roles from an account. Each type of permission may have a variety of specific permissions. For example, there are permissions to be able to edit a survey or launch a survey. The reason this is important is it helps ensure workflow. If the survey writer isn't allowed to launch the survey because only the department head has the power, by setting user roles you ensure those organization rules are enforced. Specific permissions may have no access, full access or read only access.