Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

Increase Response Rates with These 5 Survey Tips

Lots of things impact your survey response rate: subject line, email message, survey appearance, survey length, incentive for completing the survey... When you get all of these things "perfect" and working together, you could see a high response rate. I would say if you get everything working...read more

5 Must-Haves in a Survey Solution

People love Google. Most people can't even go a full day without using their search (if not some of their other tools - gmail, Wave, Docs, etc.). The best part about Google is it's free, and everyone loves free. While free gets it done, sometimes there could be more that you're missing. Would people...read more

Integrating Survey Methods

Sometimes, one survey methodology or format alone is not enough to get the right survey sample size for your market research study. Although online web survey software has made it easy and cost-effective for researchers to do their jobs, it can also result in too many completes when people forward...read more

Employee Retention and Incentive Strategies with the Biggest ROI

I came across an interesting discussion on LinkedIn this morning: Employee Retention and Incentive Strategies with the Biggest ROI. Most people agree that salary, benefits and direct compensation are play important roles in keeping top performers as satisfied employees. However, in this economy,...read more

Conduct Surveys in Multiple Languages

There is a word in French I have always loved: mondialisation. Like many French words, there is no direct English translation for this term. To give you a rough idea though, mondialisation refers to the way that new communication technology has recently facilitated conversations between people on...read more

Design Survey Tips: Designing Emails for Outlook 2007

Designing survey invitations so that they render correctly in the person inbox is critical. However, with every email client, from Hotmail to Gmail to Lotus Notes to Outlook, have their own rules for rendering HTML email. In the past, I've given you updates on changes Gmail has made that's effected...read more

Quick Reminders for Using Online Surveys

In the past several years, many market researchers have shifted to using online surveys more frequently. Traditionally, these online surveys were emailed rather than posted online to avoid data skewing. When creating the online survey design, there are several things to consider. Make sure the...read more

Survey Design Tip: Add Customized Headers to your Online Survey

We on the Cvent Web Surveys Client Services team always encourages clients to customize the headers for their online surveys. By adding your organization’s logo to the header of your survey, you are essentially branding your organization for free! Although some clients do choose to add customized...read more

I Once was Lost, but Now Am Found: Navigating through Cvent

Have you ever been lost?  Like, really lost?  You are going the wrong way, and you realize you are turned around so you take the next right turn, justifying to yourself that right-hand turns have never led you astray before, why would they now?  Before you know it, you have managed to end up on a...read more
Crimes in Design Webinar
Subscribe to our Monthly Newsletter