Many organizations are big fans of publicizing slogans about how their people are their number one priority, yet constantly increasing shareholder value is more often their biggest concern. Luckily for most of the workforce, recent studies have found that actively engaging (and not just satisfying)...read more

Just like the 2009 Mountain Dew Throwback campaign, I'm bringing back the sentiments from this post: Offering An Additional Comment Section Is An Online Survey Must Have additional comments, concerns, ways for us to improve? Let us know! Seems super simple to add this example survey question to any...read more

When online surveys came on the scene for the first time in 1999, there was initial hesitation. Was online really going to replace phone and mail surveys? As online has become the norm over the last decade, we've learned there's still a place for multi-mode feedback collection. In fact, with social...read more

If there's one thing Wikileaks has taught us, it's that security is important. Now, you may not have to warn employees they'll be fired if they read the leaked classified documents like the U.S. Government has done, but chances are, you have classified information you don't want leaked.Survey data...read more

The late Theodore Levitt, former editor of the Harvard Business Review, stated that the purpose of a business is to create and keep a customer. This belief applies to companies both large and small, as well as non-profits and government organizations. The process of creating and keeping a customer...read more

If you're new to the world of creating surveys for your customers or employees, chances are you may be unsure about where to begin in your search for the right survey software. From creating questions to managing your contact information and understanding your results, the software you choose can...read more

We all like a confirmation when purchasing things online, registering for an event, booking a hotel for a weekend get away, etc. It gives you an immediate sense of relief and you can easily read over your confirmation to ensure all of the information is correct and as you had intended. Should any...read more

In an earlier post, I introduced a few lessons I learned from taking a survey in my local coffeehouse. While I appreciated the efforts to collect customer feedback, there were a few aspects of the survey design that frustrated me. Well, I went back to the same coffeehouse today and realized that...read more

When will your employees be most honest about their thoughts about the workplace? Perhaps when they're getting ready to leave the workplace for good.Get Real OpinionsFor most organizations, employee exit surveys are required for any worker preparing to leave their position. While this feedback may...read more

In an earlier post, we discussed the importance of choosing a web based survey provider that offers strong contact management capabilities. To continue this discussion, we'll look at advanced filtering and how it can help strengthen and simplify how you create and distribute surveys.Narrowing Your...read more