by February 15, 2013
Think about your own experiences, when you are unhappy with a
product or service and tell the company, what do you expect to
happen? If you're thinking, "Nothing. Companies don't listen to
customer feedback" I wouldn't blame you. But I hope you're more
like me: I expect a response. But not a generic...read more
by February 20, 2012
Recently, I came across a very interesting article in New York
Times, How Company Learns Your Secrets. In this article, the
author Charles Duhigg describes the application of analytics and
behavioral science to large retailers’ marketing efforts. The real
fascinating part of the article was the...read more
by January 12, 2012
When online surveys came on the scene for the first time in 1999,
there was initial hesitation. Was online really going to replace
phone and mail surveys? As online has become the norm over the last
decade, we've learned there's still a place for multi-mode feedback
collection. In fact, with social...read more
by January 12, 2012
Almost three years ago, I wrote an article on how to analyze
open-ended questions faster with a quick excel trick. It is still a
very popular post, and I answer a lot of questions every month
(particularly on Step 2!) about how to do it affectively. The main
reason it's so popular is because...read more
by January 12, 2012
Technology is making it easier than ever to expand into new markets
and collaborate across cultures. With clients in over 50 countries,
we understand the need to want to collect feedback in multiple
languages. As such, we added the ability to conduct surveys in
languages other than English to the...read more
by January 5, 2012
Yesterday, I shared Step 1 of our three step workout plan for
achieving business agility and crushing your compition in 2012.
After internalizing and formulating a plan to start a feedback
regime, it's time to talk about what you do with the data after you
collect it and how you start benchmarking...read more
by December 21, 2011
Today, I started going through the Web Survey blog analytics to see
which of our articles were the most popular. We wrote and published
a staggering 476 posts so far in 2011! Next week I'll be sharing
the Top 25 Most Popular Posts of 2011. However, some of my
favorites just didn't make the cut this...read more
by December 2, 2011
Around this time every year, we start thinking about our "Wish
List" for 2012 and getting our budgets in order to fund our new and
existing initiatives. Just like when we were children, we have to
decide what really belongs on our wish list this year. Do we want
the newest American Girl Doll or more...read more
by November 9, 2011
When designing surveys, most of us try to steer clear of any type
of open ended questions simply because analyzing the data can be a
real headache. In the past, I’ve shared tips for how to reduce the
pain associated with open text analysis, but it’s still like taking
Advil instead of prescription...read more
by October 13, 2011
According to the National Institute of Mental Health, approximately
10% of adults have a phobia. About.com Psychology wrote article
highlighting the top five most common phobias people suffer from:
arachnophobia (fear of spiders), ophidiophobia (fear of snakes),
acrophobia (fear of heights),...read more
