by April 16, 2013
The number of true monopolies in the global economy is not that
large. What this means to the rest of us is that we have to compete
to sell our products and services. Competition can come from both
global competitors and those homegrown in your back yard.To grow in
a soft economy companies must be...read more
by April 1, 2013
What is statistical significance anyway? The core of our survey
data analysis should be directed toward generating consumer
insights that are both meaningful and actionable. In order to
achieve this joint goal we have to keep our eye on significance,
both statistical and managerial.Previously we...read more
by March 28, 2013
If there were one industry that could truly benefit from consumer
insight research, it is the restaurant industry. Granted there are
the giants of the industry, e.g. McDonalds or Chik-fil-A, that have
teams dedicated to dissecting every aspect of the customer
experience, but the biggest gains can...read more
by February 20, 2013
Measuring customer loyalty and satisfaction is a primary task for
both consumer and B2B market research professionals. Today’s
question is a matter of time as in a snapshot (one period in time)
or a trend (measurements over a period of time.) Should
satisfaction, awareness or other measures be...read more
by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by October 26, 2012
The who, the what, the how, the why and the when. Let’s take a look
at “the when” for establishing a timeframe for measuring customer
satisfaction. Companies, organizations and governmental entities
invest heavily in attempting to understand the drivers underlying
customer satisfaction and...read more
by February 3, 2012
In the movie Spinal Tap one of the characters goes to say that he
likes to turn his guitar up to 11. There is nothing magical about
11 in the mundane sense, but it certainly does have application in
the realm of marketing research and specifically in attitudinal
measurement. The scales survey...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by September 16, 2011
Just why do our customers buy our products and services anyway?
Purchase decisions often are a combination of many factors, unless
it’s an impulse purchase of a candy bar at the checkout stand. In
B2B marketing, the decisions can be even more complex and
challenging to measure on a survey. However,...read more
by August 25, 2011
As marketers, we spend a great deal of time and money attempting to
make consumers aware of our products and services, essentially
creating a niche in the clutter of the market. Creating awareness
in the minds of the consumers is step one in the long process of
filling the sales pipeline. As such,...read more
