Ad Testing 101

There was a day not long ago that advertising testing involved sitting large numbers of people in a room and showing them ads embedded in pilot television shows with a pre-exposure survey and a post-test assessment following the programming and ad exposure. My how things have changed! With the...read more

Charting a New Direction with Research

One the primary purposes of marketing research (both for consumer and B2B market research) is to mitigate risk. Often I am asked what I do for a living and invariably my response is I quantify executives gut feelings. This is exactly where market research as a function needs to be. When we bring our...read more

How Well Do You Know Your Customers?

How much do you know about your customers? I mean do you really know them? At the heart of consumer market research lays a wealth of attitude data that is seldom tapped into. Leading marketers have taken the time to delve into this pool because they realize that attitudes precede behavior. How we...read more

Message Testing 123

There isn’t a marketer out there who hasn’t at one time or another questioned whether he or she was putting the right messages into the market. After all it is all about how and what we communicate. This is true regardless if we are in acquisition mode or focusing on customer retention techniques....read more

Estimating Demand with Surveys

Consumer and B2B marketing surveys have long been used to estimate demand. There are many routes to this type of information, but one of the easiest methods to employ in an online survey is the use of a pre and post question. In the sample below the survey author asked about behavior over the course...read more

Survey Media: A Viable Option for Promoting a Survey?

Is social media a viable option for promoting your survey? The growth of social media platforms certainly is enough alone to make you stop and take a look. Facebook has in excess of 840 million subscribers globally and Twitter has approximately 130 million. LinkedIn has over 150 million subscribers...read more

Survey Sampling: Combating Non-Response Errors by Comparing Respondents to Invitees

By their vary nature, surveys are subject to certain types of error. Only Census’ reach the total population, and even then they can be subject to errors associated with question construction. With the ability to link survey data to your CRM, one can assess the potential for non-response error....read more

Profiling New Panelists

The first survey a prospective panelist will see is their profile survey. An argument can be made that the profile survey is the most important survey a panelist will engage in. Why? As the starting point in the relationship, the profile survey gives us the opportunity to get to know the panelist...read more

Whom to Invite to the Party?

Panels represent opinions waiting to be shared. The question of the day is who do we want to invite to the party? If your goal for 2012 is to create, manage and leverage a survey panel then careful thought needs to be given to deciding whose opinions are worth surveying. If you are involved in sales...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more
The Rise of the Smart Phone: Are you Leverging Mobile? 10 Tips for Mobile-Friendly Survey Creation