5 Types of Employee Surveys (You Might Not Know About)

When you think about employee surveys most times you think about conducting surveys to understand employee satisfaction and engagement. However, there are many other types of employee surveys that you could be conducting to get a better understanding of all aspects of the employee lifecycle. These 5...read more

Webinar Q & A: The Value of Employee Engagement on Customer Metrics

On Thursday, we sponsored an eWorkshop about the value of employee engagement on customer metrics with Demand Metric. We had great quetsions come in that we unfortunately did not have enough time to get to, but have answered below! If you missed the eWorkshop or would like to watch it again, the...read more

Collecting Employee Feedback that Matters: How Are You Doing?

According to a recent study by AON Hewitt & Mercer, 50% of employees characterize themselves as passively engaged or actively disengaged. Additionally, one disengaged employee can drain $10,000 from your company’s bottom line annually. These statistics are alarming! And because of this, HR...read more

Wondering Where to Spend Your Money?

In order to continue to grow, you need to research and uncover new opportunities. Go above and beyond what you typically do, think outside of the box, and evaluate what’s worked before and what hasn’t. What’s overdue on your to-do list that you have not allocated the time and resources yet to...read more

Level III Evaluation Part I: Transfer of Training

In the last blog, we considered Level II Evaluations, which focus on measuring the gain in knowledge after training. This can be done through pre and post training tests. We can also assess this by comparing the results of participants who have been through training to those who have not been...read more

Customer Loyalty Month: 25 Quotes to Inspire

April is International Customer Loyalty Month! It should go without saying that April should not be the only month you give customer loyalty focus. There are huge business benefits to creating loyal customers. However, Customer Loyalty Month should serve as a reminder to review your customer...read more

Best Practices for 360 Peer Reviews

Performance reviews are no fun. Whether they’re annual reviews with a manager or 360 peer reviews, they’re unwelcome aspects of any job. Although 360 reviews seem like they would be the perfect complements to standard annual reviews, they have the potential to wreak havoc on morale, productivity and...read more

Training Evaluations: Who is Responsible?

In times when every penny counts, there is more demand on training managers to “prove” that training has paid off. Most organizations follow Kirkpatrick’s 4 Levels of Evaluation: The immediate feedback: The smiley sheets at the end of the training program where participants respond to questions on...read more

The Problem With 360 Reviews

Performance reviews are a necessary evil in the workplace. The good news is that the one-way, annual performance evaluation where an employee gets to hear about the all things she did wrong over the past year, and maybe a few that she did right, isn't the be all and end all of the review process....read more

New Year, New Training Job? Evaluate your Training Management Readiness

Many of us are making resolutions and goals for 2012.  Is one of your new year’s aspirations to move from a Trainer role to Training Manager role?  The rewards of training leadership are tremendous, but before taking your first leap toward this new path, make sure you’re doing so with your eyes wide...read more
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