by November 14, 2012
In order to continue to grow, you need to research and uncover new
opportunities. Go above and beyond what you typically do, think
outside of the box, and evaluate what’s worked before and what
hasn’t. What’s overdue on your to-do list that you have not
allocated the time and resources yet to...read more
by August 27, 2012
In the last blog, we considered Level II Evaluations, which focus
on measuring the gain in knowledge after training. This can be done
through pre and post training tests. We can also assess this by
comparing the results of participants who have been through
training to those who have not been...read more
by April 19, 2012
April is International Customer Loyalty Month! It should go without
saying that April should not be the only month you give customer
loyalty focus. There are huge business benefits to creating loyal
customers. However, Customer Loyalty Month should serve as a
reminder to review your customer...read more
by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by January 24, 2012
Performance reviews are a necessary evil in the workplace. The good
news is that the one-way, annual performance evaluation where an
employee gets to hear about the all things she did wrong over the
past year, and maybe a few that she did right, isn't the be all and
end all of the review process....read more
by January 23, 2012
In times when every penny counts, there is more demand on training
managers to “prove” that training has paid off. Most
organizations follow Kirkpatrick’s 4 Levels of Evaluation: The
immediate feedback: The smiley sheets at the end of the training
program where participants respond to questions on...read more
by January 5, 2012
Many of us are making resolutions and goals for 2012. Is one
of your new year’s aspirations to move from a Trainer role to
Training Manager role? The rewards of training leadership are
tremendous, but before taking your first leap toward this new path,
make sure you’re doing so with your eyes wide...read more
by November 9, 2011
What’s your role BEFORE you go to training? What about your
Manager’s role? Does your Trainer have a role? What about
DURING training and AFTER training? Which phase and role
is most important to ensuring training transfers to the job?Think
you’ve got it figured out? My guess is that most people...read more
by October 27, 2011
You designed it and delivered it, but how do you know your training
program hit the mark? Training professionals have been
debating the best way to measure effectiveness for decades. Is
it "butts in seats?" Is it “smile” sheet results? Is it
an increase in accuracy or an increase in sales? Is it...read more
by October 19, 2011
While searching for this week's TedTalk inspiration, this title
jumped out at me: Let's Simplify Legal Jargon! I agree 100%. Let's
just speak in plain English that's understood by everyone, not just
those with law degrees. During this talk, Alan Siegel discusses how
difficult it is to understand...read more
