by June 12, 2013
Previously I spoke about the iceberg principle which states
that only 10% of a problem’s true nature is visible to decision
makers. It is the 90% that lies below the surface that offers
market researchers the greatest opportunity to do good for our
organizations.In order to reach a comprehensive...read more
by May 24, 2013
Not long ago, I learned some startling statistics: The loyalty of
employees who work for small businesses has dropped by almost 20%
since 2008, and currently stands at a paltry 50%. Although I have
never experienced any serious turnover in my own venture, I decided
to take preemptive action by...read more
by April 9, 2013
Collecting feedback from employees and asking the right questions
can be difficult. And, let's be honest, sometimes it's downright
awkward! But it's critical if you want to improve employee
satisfaction, loyalty and retention. Couple those goals with the
fact that employee engagement is the next...read more
by April 1, 2013
What is statistical significance anyway? The core of our survey
data analysis should be directed toward generating consumer
insights that are both meaningful and actionable. In order to
achieve this joint goal we have to keep our eye on significance,
both statistical and managerial.Previously we...read more
by March 7, 2013
In both consumer and B2B market research we are often faced with
questions from clients that require both quantitative research
methods as well as the deeper insights that come from unstructured
or more qualitative approaches. Fortunately, online survey
platforms such as Cvent allow us the ability...read more
by February 22, 2013
According to a recent Business Insider article, “American adults
are invited to take surveys 7 billion times each year, with 24% of
respondents indicating they were asked to take part in more surveys
this year than in previous years.”Customer surveys are an excellent
tool to gauge satisfaction and...read more
by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by January 2, 2013
Do you currently use Net Promoter Score (NPS) to gauge and measure
customer satisfaction? If so, check out these best practices that
you can implement (if you don’t already) in the beginning of 2013!
Let Customers Know You’re Using Their Feedback – Emphasize that you
are taking customer feedback and...read more
by December 28, 2012
Even healthcare practitioners need to understand that choice exists
in the market! This is why I strongly prescribe a healthcare
satisfaction survey. This should be taken quarterly, at a minimum,
for the full effects to be seen. Customer satisfaction measurement
is well known in the consumer and B2B...read more
by December 21, 2012
You dress your dogs up for the holidays and you’re convinced they
love their Santa outfits, the jingle bells around their neck, or
whatever it is they might be wearing. They looks so cute and
festive that you “ooo and awe” over them, take their pictures
(while bribing them with a treat to sit still)...read more
