Collecting Employee Feedback that Matters: How Are You Doing?

According to a recent study by AON Hewitt & Mercer, 50% of employees characterize themselves as passively engaged or actively disengaged. Additionally, one disengaged employee can drain $10,000 from your company’s bottom line annually. These statistics are alarming! And because of this, HR...read more

Revisited: 5 Email Marketing Tips to Increase Online Survey Responses

Tips for increasing survey response rates are always popular—everyone wants to increase their participation! There's a variety of methods that will help reach your response goals. Changes to your email marketing is one of the easiest ways to give your response rates a boost! Let's throw back to a...read more

My Top 15 Favorite Web Survey Blog Posts of 2011

Today, I started going through the Web Survey blog analytics to see which of our articles were the most popular. We wrote and published a staggering 476 posts so far in 2011! Next week I'll be sharing the Top 25 Most Popular Posts of 2011. However, some of my favorites just didn't make the cut this...read more

Hypothesis Testing 101

There is a bit of mad scientist in all researchers, even those of us whose primary tool is a survey. To that point, let’s chat about a common element of the scientific process known as the hypothesis. Unknowingly, we incorporate hypothesis testing in our daily lives, e.g. if I wear this new cologne,...read more

HR Evolution: Getting Engagement & Loyalty

According to a recent LinkedIn poll, 44% of respondents said the top priority for their HR department over the next 12 months is employee engagement and loyalty. In my opinion, this is a pretty big deal—and quite the mentality shift! I'm encouraged by these poll results. But it certainly leads to...read more

Employee Satisfaction is Key to Retention

At this stage in the economic recovery, if one could call it that, it is not unreasonable to expect employees to begin looking for new employment. After several years of depressed wage growth and fears of job loss, employees are beginning to move to new positions in record numbers. Add to this an...read more

Focusing on the Wrong Things: Employee Engagement

A friend of mine has been growing more and more dissatisfied with her current position. She is more or less the office greeter and receptionist but is not empowered to help client's and their customers. Her organization offers virtual offices, meeting rooms and office space. She describes it as a...read more

Turning the Focus

Surveys have become quite the rage as lead generation tools, and rightfully so. If positioned correctly, a well constructed survey can be incredibly useful in allowing sales people to focus on the key points of interest to the prospect. In this post I want to talk about turning the table, so to...read more

3 Tips for Collecting More Testimonials with Surveys

Earlier this week David wrote about using online surveys to generate customer reviews and testimonials. This is a great idea – in fact, it's one I've suggested before. However, I wanted to add to David's suggestion.Collecting customer comments to use as testimonials is a great idea if you're already...read more

How Do Employee Experiences Impact Customer Experiences?

Are you on CNN's 2010 100 Best Companies to Work For? Just because you're not on the list doesn't mean your staff satisfaction is low, but you should be striving to get on this list. Why? Because if your one of the best companies to work for, chances are your employees are happy. Happy employees...read more
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