by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by November 16, 2011
If you want to see how well your hotel personnel is performing and
do not want to use a typical hotel survey, then try using a hotel
peronnel evaluation form to assess your staff. Using surveys
or market research to assess your varied hotel staff is a great,
unique way to see how integrated an...read more
by November 9, 2011
What’s your role BEFORE you go to training? What about your
Manager’s role? Does your Trainer have a role? What about
DURING training and AFTER training? Which phase and role
is most important to ensuring training transfers to the job?Think
you’ve got it figured out? My guess is that most people...read more
by November 5, 2010
Staff training may be an essential aspect of your business,
especially if you have a sales team or field force. In order to
understand what kind and how intense your staff training has to be,
it is best to use training surveys. Training surveys allow you to
see what the knowledge base is of your...read more
by June 25, 2010
People tend to dislike peer evaluations for the same reason they
dread annual employee appraisals with their bosses: Nobody likes to
be judged. And sometimes, no matter how fair the assessments may
be, if they aren't 100% positive, some employees will perceive them
as personal attacks. If they're...read more
by June 2, 2010
A recent survey of public safety employees in North Myrtle Beach,
South Carolina reveals the importance of employee surveys to avoid
issues of low morale, low worker satisfaction and fear of job
security. After a public scandal and the firing of the former
director of the city's public safety...read more
by May 26, 2010
For many managers and owners, figuring out how to evaluate staff
performance can be a very challenging task. Depending on the size
of the business and how closely workers interact with their
managers on a daily basis, staff evaluations can make for an
uncomfortable work environment. However, if...read more
by March 11, 2010
While we have discussed the importance of educational surveys in
the collegiate environment, using questionnaire research to gather
feedback about a school's performance can be just as valuable as
early as elementary school.Many schools across the nation have
already begun to conduct quantitative...read more
by March 3, 2010
If you're a manager, director or any authority within your
organization, you may have struggled to figure out how to evaluate
staff performance. You can't be present in every work situation, so
gauging how your employees are doing in the workplace can be
challenging. Many employers have discovered...read more
by March 1, 2010
While many of our recent discussions have involved market research,
customer satisfaction and other online survey reporting tools to
track how well a business is performing, one of the fields where
surveys are most valuable is education.Student SurveyingAs more and
more young adults attend college...read more
