Summer is often thought of as the travel season with families taking their annual vacations. Of course travel and tourism occur throughout the year and are a significant input to the both US and the broader global economies. The industries that make up the tourism sector are keen at paying attention...read more

If you want to see how well your hotel personnel is performing and do not want to use a typical hotel survey, then try using a hotel peronnel evaluation form to assess your staff.  Using surveys or market research to assess your varied hotel staff is a great, unique way to see how integrated an...read more

I was recently away on business and was impressed with how my hotel solicited customer feedback.  Here are some ideas for your hotel survey to ensure you get the most out of your customer feedback: The survey at the hotel was different than the one delivered to my email after my stay.The hotel,...read more

I recently booked a short family vacation through Priceline and overall had a good experience. As a researcher, I knew that a post event survey would be forthcoming and was happy to share my opinions about the transaction, the hotel and the overall quality of the stay. When the survey arrived by...read more

I was recently on a business trip and upon leaving the hotel and checking out of my room, was pleasantly surprised to see a hotel survey that I could take right from the TV. I was checking over my bill from the hotel's TV station and after I accepted and approved the charges on the hotel bill was...read more

I recently went on a business trip where I stayed in a hotel that had a survey for every service that the hotel provided.  While I appreciate that the hotel wanted to thoroughly understand how it was performing in each of these services, I also did not have the time to provide customer feedback for...read more

Take this test! See how many of these questions you can answer correctly! Which national hotel chain: Provides exceptional customer service to guests by letting them know they are valued and tells its employees that clients and customer service is their first priority? Provides 250 or more hours of...read more

Customer satisfaction is key to creating loyal customers and a foundational base of adherents for your brand. This may be especially true of hotels, where business people and travelers will often choose hotels and then remain loyal to them because of their customer experience.One of the easiest ways...read more

Summer is the time when many people are spending on extracurricular activities: from summer camp for the kids to vacations, summer often feels like the time when many people exert a bit more financial freedom.Even with the economic woes that our country is facing, it seems as if this has not slowed...read more

As students close their books for the year and parents pack up their cars for family vacations, hotels in popular tourist destinations across the country are preparing for a busy season of welcoming out-of-towners for their summer getaways. For these hotel properties, it's important to remember that...read more