by October 8, 2012
Your cell phone can be used for just about everything these days,
from paying bills or finding a place to eat, to ensuring you locked
your front door - from the other side of the country. Can it also
help strengthen your customer relationship management strategy?
Erika Morphy at CRM Buyer wrote a...read more
by March 22, 2012
Do you know what your customers want? Jaynie L. Smith, author of
Relevant Selling, says that 90% of businesses do not. Smith
believes that those businesses that focus on finding out what the
customer wants and providing it are those that will fair best in
the current economic recession. To obtain...read more
by November 16, 2011
If you want to see how well your hotel personnel is performing and
do not want to use a typical hotel survey, then try using a hotel
peronnel evaluation form to assess your staff. Using surveys
or market research to assess your varied hotel staff is a great,
unique way to see how integrated an...read more
by July 25, 2011
Proving to be a relational online survey provider, Cvent continues
to further itself from basic survey providers by adding additional
features over the weekend. Thanks to the development of the new
Address Book Sampling, survey author’s can now conduct an advanced
search based on a contact’s last...read more
by July 22, 2011
A friend of mine has been growing more and more dissatisfied with
her current position. She is more or less the office greeter and
receptionist but is not empowered to help client's and their
customers. Her organization offers virtual offices, meeting rooms
and office space. She describes it as a...read more
by May 3, 2011
The internal help desk can be a critical department in a company as
it provides resources to resolve employee issues and ensures that
employees' needs are met in order to do their jobs as well as get
access to employee and business portals. Ensuring that your help
desk is serving its function well...read more
by April 15, 2011
While mail, email, and phone surveys are all great ways of getting
in-depth reviews for your business, sometimes a good old fashioned
conversation is the best way to survey your audience. I was
recently at a hotel where the personnel asked the survey questions
and I answered. Here is why this...read more
by November 4, 2010
Survey research projects, like any projects, run the risk of
running off course. There isn’t a researcher currently in the
business that hasn’t had to face scope creep and question creep.
This is particularly true if the survey was designed by
cross-functional groups. In these cases, group members...read more
by October 6, 2010
I recently went onto a website to order some food containers, as I
am starting my own business. I was feeling a bit overwhelmed and
unsure what I needed or even what some of the terminology meant. I
have been working in corporate America for almost a decade, so
starting my own food business is a...read more
by February 2, 2010
If customers call your company’s help desk, make sure you follow up
to find out if they were satisfied with the customer service they
received. Otherwise, if they're unhappy or didn't get the answers
they were after, they might not stay customers. The easiest way to
follow up is through a help desk...read more
