by November 16, 2011
If you want to see how well your hotel personnel is performing and
do not want to use a typical hotel survey, then try using a hotel
peronnel evaluation form to assess your staff. Using surveys
or market research to assess your varied hotel staff is a great,
unique way to see how integrated an...read more
by July 25, 2011
Proving to be a relational online survey provider, Cvent continues
to further itself from basic survey providers by adding additional
features over the weekend. Thanks to the development of the new
Address Book Sampling, survey author’s can now conduct an advanced
search based on a contact’s last...read more
by July 22, 2011
A friend of mine has been growing more and more dissatisfied with
her current position. She is more or less the office greeter and
receptionist but is not empowered to help client's and their
customers. Her organization offers virtual offices, meeting rooms
and office space. She describes it as a...read more
by May 3, 2011
The internal help desk can be a critical department in a company as
it provides resources to resolve employee issues and ensures that
employees' needs are met in order to do their jobs as well as get
access to employee and business portals. Ensuring that your help
desk is serving its function well...read more
by November 4, 2010
Survey research projects, like any projects, run the risk of
running off course. There isn’t a researcher currently in the
business that hasn’t had to face scope creep and question creep.
This is particularly true if the survey was designed by
cross-functional groups. In these cases, group members...read more
by October 6, 2010
I recently went onto a website to order some food containers, as I
am starting my own business. I was feeling a bit overwhelmed and
unsure what I needed or even what some of the terminology meant. I
have been working in corporate America for almost a decade, so
starting my own food business is a...read more
by February 2, 2010
If customers call your company’s help desk, make sure you follow up
to find out if they were satisfied with the customer service they
received. Otherwise, if they're unhappy or didn't get the answers
they were after, they might not stay customers. The easiest way to
follow up is through a help desk...read more
by September 29, 2009
Does it matter if not everyone takes your survey? What if only half
your survey sample actually completes the survey questionnaire - or
a third? You're never going to get everyone you invite to complete
your survey. Those people conducting employee surveys, such as
employee opinion surveys or...read more
by August 11, 2009
As I've mentioned plenty of times before, a critical step in the
survey research process is taking the time to analyze data (check
out these tips on how to analyze survey data) and presenting your
survey findings. If you're like most people, the thought of having
to create a survey report makes you...read more
by March 23, 2009
When was the last time you surveyed employees to understand job
satisfaction? Staff opinion surveys can tell you a lot about
the organization’s culture and overall employee satisfaction.
With organizations asking employees to do more with less time and
resources, keeping the workplace positive and...read more
