Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

Hotel Personnel Evaluation Forms

If you want to see how well your hotel personnel is performing and do not want to use a typical hotel survey, then try using a hotel peronnel evaluation form to assess your staff.  Using surveys or market research to assess your varied hotel staff is a great, unique way to see how integrated an...read more

Address Book Sampling: Improve Customer Relationships

Proving to be a relational online survey provider, Cvent continues to further itself from basic survey providers by adding additional features over the weekend. Thanks to the development of the new Address Book Sampling, survey author’s can now conduct an advanced search based on a contact’s last...read more

Focusing on the Wrong Things: Employee Engagement

A friend of mine has been growing more and more dissatisfied with her current position. She is more or less the office greeter and receptionist but is not empowered to help client's and their customers. Her organization offers virtual offices, meeting rooms and office space. She describes it as a...read more

3 Questions to Ask in your Next Help Desk Survey

The internal help desk can be a critical department in a company as it provides resources to resolve employee issues and ensures that employees' needs are met in order to do their jobs as well as get access to employee and business portals. Ensuring that your help desk is serving its function well...read more

Keeping Survey Projects on Course

Survey research projects, like any projects, run the risk of running off course. There isn’t a researcher currently in the business that hasn’t had to face scope creep and question creep. This is particularly true if the survey was designed by cross-functional groups. In these cases, group members...read more

Help Desk Satisfaction and the Virtual Experience

I recently went onto a website to order some food containers, as I am starting my own business. I was feeling a bit overwhelmed and unsure what I needed or even what some of the terminology meant. I have been working in corporate America for almost a decade, so starting my own food business is a...read more

Help Desk Satisfaction Survey Keep Customers Happy

If customers call your company’s help desk, make sure you follow up to find out if they were satisfied with the customer service they received. Otherwise, if they're unhappy or didn't get the answers they were after, they might not stay customers. The easiest way to follow up is through a help desk...read more

Why is Non-Response A Big Deal?

Does it matter if not everyone takes your survey? What if only half your survey sample actually completes the survey questionnaire - or a third? You're never going to get everyone you invite to complete your survey. Those people conducting employee surveys, such as employee opinion surveys or...read more

Survey Best Practices For What To Include In Your Next Survey Report

As I've mentioned plenty of times before, a critical step in the survey research process is taking the time to analyze data (check out these tips on how to analyze survey data) and presenting your survey findings. If you're like most people, the thought of having to create a survey report makes you...read more
Crimes in Design Webinar
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