What it Takes to Make Fortune’s “Best Places to Work” List

Ever since Fortune released its inaugural Best Places to Work list in 1997, the honor has only grown in significance, and not coincidentally, so have terms like “company culture,” “work-life balance,” and “office perks.” There are many reasons for the uptick in popularity experienced by these...read more

Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

Maximizing Patient Satisfaction

Health care is a topic of some debate. Stepping aside from that debate health practitioners can leverage market research in several ways to improve the quality of their practice and the overall experience for the patient. In a recent visit to my primary care physician I noticed a table of magazines...read more

Tracking Panel Response

Survey panels require a level of care and maintenance. Online platforms, such as Cvent, offer the panel manager tools to track the performance of individual surveys as well as panelist response over time to a series of surveys. If you are investing in the time and resources to create a panel then it...read more

BOWLSR Continued: Minimizing Survey Errors

In a previous post I began exploring a model created by Survey Health Care for minimizing errors that can occur between a written questionnaire and its online counterpart. Jerry Arbittier, in an article in the October 2011 issue of Quirk’s outlines his model known as BOWLSR. Blank screen (B), order...read more

Customer Satisfaction and the Local Grocery Store

It seems as if everyone has jumped on the survey bandwagon these days. Besides receiving regular health care surveys from the local hospital, I have also received a customer satisfaction survey from the local grocery store.The survey contained questions about what I thought of the store's...read more

Improving Company Culture Increases Productivity

Employers may think that employee satisfaction surveys are a waste of time and expense, but a recent survey conducted by Randstad US revealed that a positive company culture increases employees' productivity. Since employee satisfaction surveys are usually anonymous, employers who take the time to...read more

Public Relations Has Rosy Outlook for 2010

Good public relations could be the one factor that puts a company ahead of its competitors, which might explain why the public relations industry seems to have fared better than others during the recession. According to a survey conducted by the Council of Public Relations Firms (CPRF) revealed that...read more

Nurses: The Ultimate Customer Service Reps

When people go to the hospital, they don't usually think of it in terms of customer and service provider; however, at their core, hospitals are businesses and patients are, in effect, their customers. So, what does that mean exactly? It means that nurses, with their smiles and kind words and...read more

Employers Sensitive to Employees' Family Needs, Reap Benefits in Productivity, Survey Says

Most American workers today are "married with children." Smart, sensitive companies realize that and are making an effort to accommodate those employees. In her article for Watertown, Family-friendly Firms Have More Productive Workers, Watertown Study Says, writer, Sarah Thomas, cites some of the...read more
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