Employee Engagement Fireworks: Why Cvent Employees #RedWhiteandBleedBlue

As our nation commemorates the adoption of the Declaration of Independence on the Fourth of July, people across the U.S. will show their patriotism by fervently taking part in customary American celebrations like going to baseball games, watching fireworks, throwing backyard barbeques and attending...read more

Raise your Survey Response Rates

Organizations use surveys to achieve many different goals. Whether they want to measure employee satisfaction, conduct market research, administer training assessments or gauge customer satisfaction, a well-executed survey is an important business tool for making more informed decisions. However,...read more

Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

Employee Engagement to Boost ROI

Many organizations are big fans of publicizing slogans about how their people are their number one priority, yet constantly increasing shareholder value is more often their biggest concern. Luckily for most of the workforce, recent studies have found that actively engaging (and not just satisfying)...read more

Checklists for Survey Project Success

As survey researchers we are more like projects managers than we may think. The more I work around project managers the more I realize we are managing projects with the same goals as any dedicated PM. Now our projects may not be on the scale of building a new hospital, installing a new computer...read more

How to Test New Knowledge After Training

This morning, Cynthia posted about the importance of conducting post-training surveys for new employees. While training "satisfaction" surveys are certainly a good idea six months after training to evaluate the impact and success of your organization's training programs. Surveys have other...read more

Who’s listening?

The late Theodore Levitt, former editor of the Harvard Business Review, stated that the purpose of a business is to create and keep a customer. This belief applies to companies both large and small, as well as non-profits and government organizations. The process of creating and keeping a customer...read more

The Coffeehouse Survey Experience: Multiple Invitations

In an earlier post, I introduced a few lessons I learned from taking a survey in my local coffeehouse. While I appreciated the efforts to collect customer feedback, there were a few aspects of the survey design that frustrated me. Well, I went back to the same coffeehouse today and realized that...read more

Requiring Questions in Employee Surveys

Most types of survey making software allow the survey creator to choose which questions must be answered. If you're new to the world of creating employee questionnaires to measure how your workers feel about the workplace, you may be unsure of which responses are the most essential to your results....read more

Long-Term Success with Historical Survey Data

We live in a world where everyone expects immediate information and immediate results, but the business world must balance this desire for short-term success with an understanding of how to measure progress in reaching long-term goals. Conducting customer satisfaction surveys helps companies...read more
Crimes in Design Webinar
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