Webinar Q & A: The Value of Employee Engagement on Customer Metrics

On Thursday, we sponsored an eWorkshop about the value of employee engagement on customer metrics with Demand Metric. We had great quetsions come in that we unfortunately did not have enough time to get to, but have answered below! If you missed the eWorkshop or would like to watch it again, the...read more

The Future of Reviews

What are your annual, quarterly or monthly reviews based on? Sales numbers? Goals? Campaigns executed? Leads generated? Probably something along those lines, right? Well, things might be different in the near future: employee reviews could be based on organizational influence. Last spring,...read more

Best Practices for 360 Peer Reviews

Performance reviews are no fun. Whether they’re annual reviews with a manager or 360 peer reviews, they’re unwelcome aspects of any job. Although 360 reviews seem like they would be the perfect complements to standard annual reviews, they have the potential to wreak havoc on morale, productivity and...read more

Training Evaluations: Who is Responsible?

In times when every penny counts, there is more demand on training managers to “prove” that training has paid off. Most organizations follow Kirkpatrick’s 4 Levels of Evaluation: The immediate feedback: The smiley sheets at the end of the training program where participants respond to questions on...read more

Focus on Mechanics, Not Results, When Writing Performance Reviews

The need for personnel evaluations cannot be overstated. Nor can their value. No one will dispute their unpleasantness; however, managers who really care about their employees and their companies want to give feedback. More than that, they want to give feedback that helps their employees improve....read more

Better Performance Appraisals Are Just Five Steps Away

It's probably safe to say that employees hate job performance appraisals because their bosses hate them. Giving someone bad news is painful; receiving it is even worse. But there doesn't seem to be a better way for bosses to help employees learn and grow and better serve the companies where they...read more

The Most Dreaded Annual Event in the Work World

What is it about annual job performance appraisals that makes employees and managers alike dread them more than a visit to the dentist? According to a post on the New York Times' Well blog, one reason annual performance appraisals are dreaded, especially by employees, is because they're too...read more

Are You Giving Your Employees Enough Feedback?

While some companies conduct annual performance reviews and others provide bi-annual personnel evaluations, is this enough for your workers? Because so many factors affect work performance and so many changes can occur on a regular basis in the office, a schedule that only provides feedback for...read more

A Better Approach to Performance Reviews

In a recent Wall Street Journal article, Samuel Culbert gets down to the nitty gritty of what he hates about performance reviews. From breaking down the negative effects on the employee-manager relationship to discussing the personal biases that cloud face-to-face subjective reviews, Culbert reveals...read more

Performance Appraisals: A Historic View

One of the earliest recorded efforts at job performance evaluation review occurred in the U.S. Army. In 1813, General Lewis Cass was asked to provide a formal evaluation of his men. Although General Cass's comments provide a humorous example, they also identify the problem that occurs when there are...read more
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