Measuring Employee Performance

In an earlier post, we discussed the value of finding employee evaluation software to make performance reviews more comfortable for both parties. While a manager's unbiased thoughts are the center of employee reviews, there is another very strong opinion that can contribute to this conversation: more

Employee Evaluation Software - The Small Business Solution

Every small business struggles with employee evaluations. Small companies often have superiors working very closely with entry-level employees, this can make giving constructive and honest feedback in a one-on-one setting can be challenging. Rather than worry about creating tension in the office, more

Net Promoter Score Defined

Net Promoter Score is a management tool that can be used to gauge the loyalty of an organization’s client base. It serves as an alternative to traditional customer satisfaction measurements. Net Promoter Score (NPS) is a metric developed by Fred Reichheld, Bain & Company, and Satmetrix to more

Have a Question? Chat with a Cvent Expert!

Have a question? We're here to help! Here at Cvent we're always trying to help people improve their survey projects. Whether you're trying to write new employee feedback survey questions, create a customer service performance reviews or simply get a better understanding of how our online more

Instant Alerts Based on Your Survey Respondents Answers

Survey writers from various industries conduct surveys using the Cvent Web Surveys software tool. One of the most common industries is customer service, where the survey creator is trying to make sure their customers are happy with their products and services. Customer service surveys are used more

Introducing a New Question Type: Net Promoter Score

We recently added two new question types to our web survey software: Matrix Spreadsheet and Net Promoter Score. If you're not familiar with the Net Promoter Score, here's some quick background. Introduced in 2003 in a Harvard Business Review article by Frederick Reichheld, Net Promoter more
Crimes in Design Webinar
Subscribe to our Monthly Newsletter