by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by November 24, 2010
Whether you are part of a big or small company, this is typically
the time of year for performance reviews as the year's events come
to a close. Performance reviews can have a significant impact on an
employee's pay increase as well as on the motivation of the
individual. With that in mind, here are...read more
by April 21, 2010
In a recent Wall Street Journal article, Samuel Culbert gets down
to the nitty gritty of what he hates about performance reviews.
From breaking down the negative effects on the employee-manager
relationship to discussing the personal biases that cloud
face-to-face subjective reviews, Culbert reveals...read more
by March 16, 2010
In one of my recent posts, I explored the value of conducting
employee training surveys to recognize the strengths and weaknesses
of your company's training program. While understanding how well
you are preparing your workers for their responsibilities is
crucial, checking to make sure they are...read more
by January 27, 2010
Net Promoter Score is a management tool that can be used to gauge
the loyalty of an organization’s client base. It serves as an
alternative to traditional customer satisfaction measurements. Net
Promoter Score (NPS) is a metric developed by Fred Reichheld, Bain
& Company, and Satmetrix to measure...read more
by December 10, 2009
When you first start a survey program, whether it's a job
evaluation and employee review form, an internal customer service
survey or a public opinion poll, you have a lot of decisions to
make. You need to select a survey method, survey system, sample
size... And you have yet to write a question....read more
by October 15, 2009
Every organization should ask themselves What is good customer
service? and create their own definition for good customer service
based on the answer they come up with. Giving customers the
opportunity to provide feedback on their customer experience is one
way to improve customer service quality,...read more
by October 9, 2009
A year ago, the Cvent Web Surveys Blog posted it's first post. Over
the past year, we've shared many survey best practices with you
that can be applied to online surveys and paper questionnaires
alike. Here's a list of some of our most popular posts: • Tips For
Providing Survey Incentives: We get...read more
by August 14, 2009
No matter what kind of survey questionnaire you're working on,
whether it's an employee satisfaction survey, product market
research, a customer service questionnaire, a job performance
review template or a customer satisfaction survey, having some
basic knowledge of statistics and related terms is...read more
