by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by April 13, 2012
This week I read a few discussion boards that were discussing the
differences between observations and perceptions and it got me
thinking about how these two ideas apply in
the classroom. As a trainer, you are often asked to
provide assessments(your perceptions) of staff’s ability to do
perform....read more
by January 23, 2012
In times when every penny counts, there is more demand on training
managers to “prove” that training has paid off. Most
organizations follow Kirkpatrick’s 4 Levels of Evaluation: The
immediate feedback: The smiley sheets at the end of the training
program where participants respond to questions on...read more
by December 7, 2011
As we near the end of the year, you will probably have to be
evaluated with 360 feedback and/or you will be asking people to do
evaluations for 360 feedback. One the best ways to capture 360
feedback is by using standardized surveys. Here are a few
ideas to creating surveys for 360 feedback...read more
by July 14, 2010
In the age of instant and constant communication – thanks to social
sharing networks like Facebook, Twitter and FourSquare, people have
access to more things at a rapid and continuous pace. Employees are
looking for more frequent feedback from employers and the dreaded
annual review is coming under...read more
by July 7, 2010
Employee satisfaction surveys can seem like a waste of time but in
the right hands, they can be valuable tools for implementing
change. In the wrong hands, they can be weapons of mass
frustration. The consensus of recent query respondents,
who either participated in or helped conduct...read more
by June 25, 2010
People tend to dislike peer evaluations for the same reason they
dread annual employee appraisals with their bosses: Nobody likes to
be judged. And sometimes, no matter how fair the assessments may
be, if they aren't 100% positive, some employees will perceive them
as personal attacks. If they're...read more
by May 26, 2010
For many managers and owners, figuring out how to evaluate staff
performance can be a very challenging task. Depending on the size
of the business and how closely workers interact with their
managers on a daily basis, staff evaluations can make for an
uncomfortable work environment. However, if...read more
by May 10, 2010
For many managers and HR members, the question of how to deliver
unbiased employment assessments has been difficult. The workplace
can be a sensitive place. If workers feel that a manager doesn't
value their work or harbors some kind of personal resentment toward
them, the manager-employee...read more
by April 21, 2010
In a recent Wall Street Journal article, Samuel Culbert gets down
to the nitty gritty of what he hates about performance reviews.
From breaking down the negative effects on the employee-manager
relationship to discussing the personal biases that cloud
face-to-face subjective reviews, Culbert reveals...read more
