Webinar Q & A: The Value of Employee Engagement on Customer Metrics

On Thursday, we sponsored an eWorkshop about the value of employee engagement on customer metrics with Demand Metric. We had great quetsions come in that we unfortunately did not have enough time to get to, but have answered below! If you missed the eWorkshop or would like to watch it again, the...read more

20 Most Popular Posts of 2012

While we highlight the most popular posts from a given month in our newsletter, one of my favorite activities is to look back and see what posts were the most popular overall each year. Keeping with tradition, here's a look back across the 20 most popular posts of 2012!   Customer Loyalty Month: 25...read more

Perceptions Are Not Always Reality in the Classroom

This week I read a few discussion boards that were discussing the differences between observations and perceptions and it got me thinking about how these two ideas apply in the classroom.  As a trainer, you are often asked to provide assessments(your perceptions) of staff’s ability to do perform. ...read more

Training Evaluations: Who is Responsible?

In times when every penny counts, there is more demand on training managers to “prove” that training has paid off. Most organizations follow Kirkpatrick’s 4 Levels of Evaluation: The immediate feedback: The smiley sheets at the end of the training program where participants respond to questions on...read more

Using Surveys for 360 Feedback Performance

As we near the end of the year, you will probably have to be evaluated with 360 feedback and/or you will be asking people to do evaluations for 360 feedback. One the best ways to capture 360 feedback is by using standardized surveys.  Here are a few ideas to creating surveys for 360 feedback...read more

Annual Employee Review: Still Relevant or Antiquated Necessary Evil?

In the age of instant and constant communication – thanks to social sharing networks like Facebook, Twitter and FourSquare, people have access to more things at a rapid and continuous pace. Employees are looking for more frequent feedback from employers and the dreaded annual review is coming under...read more

Are Employee Satisfaction Surveys Worth Taking?

Employee satisfaction surveys can seem like a waste of time but in the right hands, they can be valuable tools for implementing change. In the wrong hands, they can be weapons of mass frustration. The consensus of recent query respondents, who either participated in or helped conduct ...read more

The Perils of Peer Evaluations

People tend to dislike peer evaluations for the same reason they dread annual employee appraisals with their bosses: Nobody likes to be judged. And sometimes, no matter how fair the assessments may be, if they aren't 100% positive, some employees will perceive them as personal attacks. If they're...read more

The Workplace Question: How to Evaluate Staff Performance

For many managers and owners, figuring out how to evaluate staff performance can be a very challenging task. Depending on the size of the business and how closely workers interact with their managers on a daily basis, staff evaluations can make for an uncomfortable work environment. However, if...read more

360 Degree Feedback Survey - Everyone's Opinion Count

For many managers and HR members, the question of how to deliver unbiased employment assessments has been difficult. The workplace can be a sensitive place. If workers feel that a manager doesn't value their work or harbors some kind of personal resentment toward them, the manager-employee...read more
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