by April 23, 2013
Here’s an analogy for you Employees : Company :: Athletes : Team
Why am I making this relation? Well, I recently read an article on
Virginia Tech’s spring football practice and it got me to thinking
about how athletes and employees have very similar positions and
expectations that they need to meet....read more
by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by December 12, 2012
What are you wishing for this holiday season? Clothes? World peace?
A stronger connection to your customers? Fantastic. Us? We’re
hoping more companies see the value of customer feedback! So
inspired, we wrote a song (sing it to NSYNC’s “Merry Christmas,
Happy Holidays”): Merry Christmas and Happy...read more
by December 11, 2012
Question: When should you start engaging employees? Answer: During
the hiring process. It’s important that a potential hire is aware
that an organization’s cares about their success and that they
understand the work environment and culture right from the get-go.
If a potential hire knows what’s...read more
by November 14, 2012
In order to continue to grow, you need to research and uncover new
opportunities. Go above and beyond what you typically do, think
outside of the box, and evaluate what’s worked before and what
hasn’t. What’s overdue on your to-do list that you have not
allocated the time and resources yet to...read more
by August 28, 2012
Before we move to defining the criteria for measurement for
different training programs and methods of assessment at Level III,
let us look at the relation between the learning objectives and
assessment. This is because to do any evaluation, especially Level
III, an understanding of the learning...read more
by April 19, 2012
The Huffington Post recently featured a list of the top nine tech
CEOs as ranked by employees. With ratings ranging between 80% and
an impressive 97%, over 280,000 employees told how they felt about
the way their CEO was leading the organization to come up with this
top nine. Here are some...read more
by February 20, 2012
Recently, I came across a very interesting article in New York
Times, How Company Learns Your Secrets. In this article, the
author Charles Duhigg describes the application of analytics and
behavioral science to large retailers’ marketing efforts. The real
fascinating part of the article was the...read more
by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by January 24, 2012
Performance reviews are a necessary evil in the workplace. The good
news is that the one-way, annual performance evaluation where an
employee gets to hear about the all things she did wrong over the
past year, and maybe a few that she did right, isn't the be all and
end all of the review process....read more
