by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by July 6, 2010
Performance appraisals give an employee and his/her manager a
chance to take time out from their day, once or twice a year, to go
over the performance of the employee. It's important to take the
time not only because the manager provides important feedback to
the employee but because the employee...read more
by March 5, 2010
People responsible for performance appraisals often assign a low
priority to them because they have not thought about the benefits
of a good work performance evaluation session. Following are some
advantages of doing a thoughtful appraisal on a timely basis. Check
those point that are important to...read more
by February 26, 2010
One of the earliest recorded efforts at job performance evaluation
review occurred in the U.S. Army. In 1813, General Lewis Cass was
asked to provide a formal evaluation of his men. Although General
Cass's comments provide a humorous example, they also identify the
problem that occurs when there are...read more
by November 5, 2009
Creating an evaluative tool to measure an employee's performance
can be a daunting task for even the most experienced managers. Here
are some survey design tips to help you create effective
performance evaluation materials that will be meaningful for both
supervisors and supervisees: 1) Use titles...read more
by October 15, 2009
Every organization should ask themselves What is good customer
service? and create their own definition for good customer service
based on the answer they come up with. Giving customers the
opportunity to provide feedback on their customer experience is one
way to improve customer service quality,...read more
