Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

5 Benefits of Online Employee Surveys to Improve Your Small Business

Not long ago, I learned some startling statistics: The loyalty of employees who work for small businesses has dropped by almost 20% since 2008, and currently stands at a paltry 50%. Although I have never experienced any serious turnover in my own venture, I decided to take preemptive action by...read more

Best Practices for 360 Peer Reviews

Performance reviews are no fun. Whether they’re annual reviews with a manager or 360 peer reviews, they’re unwelcome aspects of any job. Although 360 reviews seem like they would be the perfect complements to standard annual reviews, they have the potential to wreak havoc on morale, productivity and...read more

25 Most Popular Survey Posts of 2011

Last week I shared my favorite feedback management blog posts that fell outside the Top 25 Most Popular Posts of 2011. After crunching the analysis for most read articles, most shared and clicked posts, I've narrowed down our 476+ posts to just the Top 25.Please share your thoughts below on any...read more

Conducting a Proper Employee Performance Appraisal

Performance appraisals give an employee and his/her manager a chance to take time out from their day, once or twice a year, to go over the performance of the employee. It's important to take the time not only because the manager provides important feedback to the employee but because the employee...read more

Benefits of a Well-Planned Appraisal

People responsible for performance appraisals often assign a low priority to them because they have not thought about the benefits of a good work performance evaluation session. Following are some advantages of doing a thoughtful appraisal on a timely basis. Check those point that are important to...read more

Performance Appraisals: A Historic View

One of the earliest recorded efforts at job performance evaluation review occurred in the U.S. Army. In 1813, General Lewis Cass was asked to provide a formal evaluation of his men. Although General Cass's comments provide a humorous example, they also identify the problem that occurs when there are...read more

Writing Employee Evaluations

Creating an evaluative tool to measure an employee's performance can be a daunting task for even the most experienced managers. Here are some survey design tips to help you create effective performance evaluation materials that will be meaningful for both supervisors and supervisees: 1) Use titles...read more

Use Customer Service Feedback for Employee Assessments

Every organization should ask themselves What is good customer service? and create their own definition for good customer service based on the answer they come up with. Giving customers the opportunity to provide feedback on their customer experience is one way to improve customer service quality,...read more
Crimes in Design Webinar
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