Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

Keeping Up the Good (CRM) Work

Your business doesn't have an end date, so why should your CRM system innovation? Christopher J. Bucholtz authored a piece for CRM Buyer about recognizing the need to continue cultivating your CRM even after the initial implementation phase has ended. Bucholtz offers a two-part path to successful...read more

5 Best Practices for Designing Mobile Surveys

When online surveys came on the scene for the first time in 1999, there was initial hesitation. Was online really going to replace phone and mail surveys? As online has become the norm over the last decade, we've learned there's still a place for multi-mode feedback collection. In fact, with social...read more

Employee Exit Surveys - Honest Answers About the Work Environment

When will your employees be most honest about their thoughts about the workplace? Perhaps when they're getting ready to leave the workplace for good.Get Real OpinionsFor most organizations, employee exit surveys are required for any worker preparing to leave their position. While this feedback may...read more

Get Honest Answers From Your Customers

While employee retention is a crucial piece of maintaining an efficient and effective organization, customer retention is equally essential to your business. Consider the 80/20 Rule: for most companies, 80% of their profitable revenue comes from 20% of their clients. Because your organization relies...read more

Learn How Workers Really Feel with a Company Employee Survey

From clothing manufacturers to financial firms, all kinds of organizations use online software survey tools to collect valuable customer feedback and test new products across markets. In addition to gathering outside opinions, online surveys are frequently used as employee evaluation tools. For...read more

Stepping Back from Client Feedback

We all strive to be innovative (or we should). In our careers we want to be part of an initiative that is seen from the outside as innovative. We want to change the world. But how do you do that? According to BusinessWeek writer Fred Collopy, executives need to step back from three things to truly...read more

Is Workforce Performance the Problem?

Is productivity less than you hoped? Is your company failing to meet benchmarks? And are you blaming workforce performance? Workforce performance might not be the problem. It might be employee satisfaction – or dissatisfaction – that’s causing the poor workforce performance. And if that’s the case,...read more

Are Forward-to-a-Friend Referrals a Gimmick?

People argue about the value of a Viral Forward-to-a-Friend feature many email marketing and email survey tools have. Take this DMNews article. One of the email experts think forward-to-a-friend is a gimmick for email marketing tools to say they're viral. On the other side of the fence is the...read more

Running Multilingual Surveys using Cvent Web Surveys

According to a recent poll conducted by Harris Interactive, the average American thinks that over half of the world’s population speak English – the reality is that only 20 -25% speak English as a native or second language. In addition, there are about 200 languages that have a million or more...read more
Crimes in Design Webinar
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