by January 3, 2013
Your business doesn't have an end date, so why should your CRM
system innovation? Christopher J. Bucholtz authored a piece for CRM
Buyer about recognizing the need to continue cultivating your CRM
even after the initial implementation phase has ended. Bucholtz
offers a two-part path to successful...read more
by January 12, 2012
When online surveys came on the scene for the first time in 1999,
there was initial hesitation. Was online really going to replace
phone and mail surveys? As online has become the norm over the last
decade, we've learned there's still a place for multi-mode feedback
collection. In fact, with social...read more
by March 14, 2010
When will your employees be most honest about their thoughts about
the workplace? Perhaps when they're getting ready to leave the
workplace for good.Get Real OpinionsFor most organizations,
employee exit surveys are required for any worker preparing to
leave their position. While this feedback may...read more
by February 23, 2010
While employee retention is a crucial piece of maintaining an
efficient and effective organization, customer retention is equally
essential to your business. Consider the 80/20 Rule: for most
companies, 80% of their profitable revenue comes from 20% of their
clients. Because your organization relies...read more
by February 22, 2010
From clothing manufacturers to financial firms, all kinds of
organizations use online software survey tools to collect valuable
customer feedback and test new products across markets. In addition
to gathering outside opinions, online surveys are frequently used
as employee evaluation tools. For...read more
by February 2, 2010
We all strive to be innovative (or we should). In our careers we
want to be part of an initiative that is seen from the outside as
innovative. We want to change the world. But how do you do that?
According to BusinessWeek writer Fred Collopy, executives need to
step back from three things to truly...read more
by February 1, 2010
Is productivity less than you hoped? Is your company failing to
meet benchmarks? And are you blaming workforce performance?
Workforce performance might not be the problem. It might be
employee satisfaction – or dissatisfaction – that’s causing the
poor workforce performance. And if that’s the case,...read more
by January 14, 2010
People argue about the value of a Viral Forward-to-a-Friend feature
many email marketing and email survey tools have. Take this DMNews
article. One of the email experts think forward-to-a-friend is a
gimmick for email marketing tools to say they're viral. On the
other side of the fence is the...read more
by January 8, 2010
According to a recent poll conducted by Harris Interactive, the
average American thinks that over half of the world’s population
speak English – the reality is that only 20 -25% speak English as a
native or second language. In addition, there are about 200
languages that have a million or more...read more
by November 23, 2009
I came across an interesting discussion on LinkedIn this morning:
Employee Retention and Incentive Strategies with the Biggest ROI.
Most people agree that salary, benefits and direct compensation are
play important roles in keeping top performers as satisfied
employees. However, in this economy,...read more
