by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by August 31, 2012
There was a time when people were simply grateful you asked them
for their opinion. Those times are not now! Unless you have a
fervent fan or customer base odds are you will have to offer some
form of incentive to encourage response. This tome is not about the
merits of whether to incent or not, but...read more
by May 2, 2012
Money can't buy happiness, or so we've been told. Michael Norton
calls the bluff in this TED Talk saying if you believe this, you're
spending wrong. If you don't have time right now to watch this
video, I'll give you the secret to buying happiness: Be
Prosocial. Spend the money on someone else. It...read more
by March 20, 2012
Inc., a website dedicated to helping small businesses
flourish, recently published the top qualities great
bosses have that can motivate their employees to work hard and
grow their business. Jeff Haden cites these five characteristics
that a remarkable boss should embody: Develop every
employee:...read more
by February 10, 2012
Performance reviews are no fun. Whether they’re annual reviews with
a manager or 360 peer reviews, they’re unwelcome aspects of any
job. Although 360 reviews seem like they would be the perfect
complements to standard annual reviews, they have the potential to
wreak havoc on morale, productivity and...read more
by August 12, 2011
At this stage in the economic recovery, if one could call it that,
it is not unreasonable to expect employees to begin looking for new
employment. After several years of depressed wage growth and fears
of job loss, employees are beginning to move to new positions in
record numbers. Add to this an...read more
by February 4, 2011
According to Shawn Achor's The Happiness
Advantage, surveys show that happiness, especially in the work
place, precedes success and desired outcomes like job satisfaction
and employee satisfaction. If the survey is true, then it is
important to not only hire employees with certain qualities...read more
by November 19, 2010
Employers may think that employee satisfaction surveys are a waste
of time and expense, but a recent survey conducted by Randstad US
revealed that a positive company culture increases
employees' productivity. Since employee satisfaction surveys are
usually anonymous, employers who take the time to...read more
by October 14, 2010
American employees have a lot to contend with in the workplace, not
the least of which is a plethora of distractions, according to a
survey by Workplace Options. The survey was conducted by Public
Policy Polling over a three day period in August 2010 and polled
606 working Americans.Of those 606...read more
by October 12, 2010
A friend of mine is working for a company with which she has been
unhappy. Overworked, underpaid, and low team morale are just some
of the reasons that she cites for being unhappy and toying with
leaving this company. When I asked her if other people have left
her department, she explained to me...read more
