by January 7, 2013
While we highlight the most popular posts from a given month in our
newsletter, one of my favorite activities is to look back and see
what posts were the most popular overall each year. Keeping with
tradition, here's a look back across the 20 most popular posts of
2012! Customer Loyalty Month: 25...read more
by June 1, 2010
While I have discussed many opportunities to collect feedback from
employees, one of the most crucial times to check in on employee
morale and commitment is after a big change, such as a merger or an
acquisition. With change comes uncertainty, and it's very important
to gauge how workers feel about...read more
by April 2, 2010
A hostile work environment is often an unproductive one. In tough
economic times, the top priority among employees is job stability.
As cutbacks and layoffs occur and work piles up, however, employees
tend to lose the drive and enthusiasm that got them hired in the
first place. The 2010 Global...read more
by March 31, 2010
From small businesses to major corporate headquarters, most offices
rely on a team of employees to handle administrative duties such as
answering phones, making copies, arranging travel schedules and a
variety of other daily responsibilities. These are some of the most
important members of the...read more
by March 16, 2010
In one of my recent posts, I explored the value of conducting
employee training surveys to recognize the strengths and weaknesses
of your company's training program. While understanding how well
you are preparing your workers for their responsibilities is
crucial, checking to make sure they are...read more
by March 1, 2010
In our last post about increasing customer loyalty, we learned
about finding your promoters using customer satisfaction surveys.
In this post, we will take a more in-depth look at the Net Promoter
Scale and what it means for your success. What is the Net Promoter
Scale? The Net Promoter Scale uses a...read more
by February 1, 2010
How information is presented can influence how it’s received and
people interacted with it. That’s why we have graphic designers. If
designs and layouts didn’t matter, we’d simply stick to words on a
page.Appearance does matter, even in survey form design and
layout. Will people be receptive to...read more
by February 1, 2010
Is productivity less than you hoped? Is your company failing to
meet benchmarks? And are you blaming workforce performance?
Workforce performance might not be the problem. It might be
employee satisfaction – or dissatisfaction – that’s causing the
poor workforce performance. And if that’s the case,...read more
by February 1, 2010
If sitting down to start writing employee surveys means you’re
staring at a blank screen with no idea where to start, start with
some sample employee survey questions. Don’t worry, you’re not
plagiarizing. You’re drawing from a useful resource: employee
morale survey samples that will help you do a...read more
by February 1, 2010
Once you decide it's time to measure employee morale via a web
survey, how do you know which questions to ask? Try looking at
sample employee opinion satisfaction surveys. These employee survey
samples are tested and proven, and can determine which types of
survey questions to ask to get the...read more
