by February 15, 2013
Think about your own experiences, when you are unhappy with a
product or service and tell the company, what do you expect to
happen? If you're thinking, "Nothing. Companies don't listen to
customer feedback" I wouldn't blame you. But I hope you're more
like me: I expect a response. But not a generic...read more
by January 3, 2013
Your business doesn't have an end date, so why should your CRM
system innovation? Christopher J. Bucholtz authored a piece for CRM
Buyer about recognizing the need to continue cultivating your CRM
even after the initial implementation phase has ended. Bucholtz
offers a two-part path to successful...read more
by February 20, 2012
Recently, I came across a very interesting article in New York
Times, How Company Learns Your Secrets. In this article, the
author Charles Duhigg describes the application of analytics and
behavioral science to large retailers’ marketing efforts. The real
fascinating part of the article was the...read more
by February 9, 2012
Just like the 2009 Mountain Dew Throwback campaign, I'm bringing
back the sentiments from this post: Offering An Additional Comment
Section Is An Online Survey Must Have additional comments,
concerns, ways for us to improve? Let us know! Seems super simple
to add this example survey question to any...read more
by January 12, 2012
When online surveys came on the scene for the first time in 1999,
there was initial hesitation. Was online really going to replace
phone and mail surveys? As online has become the norm over the last
decade, we've learned there's still a place for multi-mode feedback
collection. In fact, with social...read more
by December 9, 2011
If the lines from the Christmas classic, You're a Mean One, Mr.
Grinch, describes any of your employees, you may be in danger of
losing customers. Unfortunately, unlike the Grinch who has a change
of heart at the end and is also overcome with spirit of Christmas,
your employee can continue to...read more
by February 24, 2011
This morning, Cynthia posted about the importance of conducting
post-training surveys for new employees. While training
"satisfaction" surveys are certainly a good idea six months after
training to evaluate the impact and success of your organization's
training programs. Surveys have other...read more
by December 14, 2010
If there's one thing Wikileaks has taught us, it's that security is
important. Now, you may not have to warn employees they'll be fired
if they read the leaked classified documents like the U.S.
Government has done, but chances are, you have classified
information you don't want leaked.Survey data...read more
by December 9, 2010
Whether surveying your customers, surveying your employees, or
surveying your colleagues using electronic survey software is an
easy and simple solution for your survey needs. As someone who
works in a client service industry, the importance of internal and
client surveys and direct feedback is...read more
by June 8, 2010
If you're new to the world of creating surveys for your customers
or employees, chances are you may be unsure about where to begin in
your search for the right survey software. From creating questions
to managing your contact information and understanding your
results, the software you choose can...read more
