Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

A is for Assessments

What is the difference between a survey and an assessment? The short answer is not much. If you think back to your days in school, the tests you took were nothing more than a scored survey. Chances are the survey design had both structured and unstructured questions with the intent of measuring your...read more

How to Test New Knowledge After Training

This morning, Cynthia posted about the importance of conducting post-training surveys for new employees. While training "satisfaction" surveys are certainly a good idea six months after training to evaluate the impact and success of your organization's training programs. Surveys have other...read more

Auto-Completion Message: A Must Have Online Survey Software Feature

We all like a confirmation when purchasing things online, registering for an event, booking a hotel for a weekend get away, etc. It gives you an immediate sense of relief and you can easily read over your confirmation to ensure all of the information is correct and as you had intended. Should any...read more

The Coffeehouse Survey Experience: Multiple Invitations

In an earlier post, I introduced a few lessons I learned from taking a survey in my local coffeehouse. While I appreciated the efforts to collect customer feedback, there were a few aspects of the survey design that frustrated me. Well, I went back to the same coffeehouse today and realized that...read more

Measuring Employee Performance

In an earlier post, we discussed the value of finding employee evaluation software to make performance reviews more comfortable for both parties. While a manager's unbiased thoughts are the center of employee reviews, there is another very strong opinion that can contribute to this conversation: the...read more

Employee Evaluation Software - The Small Business Solution

Every small business struggles with employee evaluations. Small companies often have superiors working very closely with entry-level employees, this can make giving constructive and honest feedback in a one-on-one setting can be challenging. Rather than worry about creating tension in the office,...read more

Learn How Workers Really Feel with a Company Employee Survey

From clothing manufacturers to financial firms, all kinds of organizations use online software survey tools to collect valuable customer feedback and test new products across markets. In addition to gathering outside opinions, online surveys are frequently used as employee evaluation tools. For...read more

Stepping Back from Client Feedback

We all strive to be innovative (or we should). In our careers we want to be part of an initiative that is seen from the outside as innovative. We want to change the world. But how do you do that? According to BusinessWeek writer Fred Collopy, executives need to step back from three things to truly...read more

5 Things to Remember When Shopping for Online Customer Feedback Software

Voice of the Customer (VOC) is one of the fastest growing areas of market research. Voice of customer data is a powerful source of business intelligence for your marketing team, regardless of the size of your organization. Sometimes new initiatives can be overwhelming to know how to start, what to...read more
Crimes in Design Webinar
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