Raise your Survey Response Rates

Organizations use surveys to achieve many different goals. Whether they want to measure employee satisfaction, conduct market research, administer training assessments or gauge customer satisfaction, a well-executed survey is an important business tool for making more informed decisions. However,...read more

Q & A from The Voice of the Customer: From Feedback to Action Webinar

Last week, we hosted a webinar with Senior Research Analyst from Aberdeen Group, Aly Pinder, and Global Client Experience Senior Program Manager from Cornerstone OnDemand, Jen Maldonado. We had TONS of great questions. We've gone through the all questions and answered them here. If you missed the...read more

What's in a Score

What goes into a score? In a previous post, it was relayed that one of the primary differences between a survey and an assessment is that questions are scored. There are other differences of course, but assessments, be they employee assessments or knowledge checks before a training course, typically...read more

A is for Assessments

What is the difference between a survey and an assessment? The short answer is not much. If you think back to your days in school, the tests you took were nothing more than a scored survey. Chances are the survey design had both structured and unstructured questions with the intent of measuring your...read more

How to Test New Knowledge After Training

This morning, Cynthia posted about the importance of conducting post-training surveys for new employees. While training "satisfaction" surveys are certainly a good idea six months after training to evaluate the impact and success of your organization's training programs. Surveys have other...read more

Measuring Employee Performance

In an earlier post, we discussed the value of finding employee evaluation software to make performance reviews more comfortable for both parties. While a manager's unbiased thoughts are the center of employee reviews, there is another very strong opinion that can contribute to this conversation: the...read more

Employee Evaluation Software - The Small Business Solution

Every small business struggles with employee evaluations. Small companies often have superiors working very closely with entry-level employees, this can make giving constructive and honest feedback in a one-on-one setting can be challenging. Rather than worry about creating tension in the office,...read more

Survey Security - Keeping Information Safe

In the crowded online world, concerns over data security continue to grow. When you choose a web-based survey provider, it's essential to find one that keeps respondent contact information and feedback safe. Password ProtectionSometimes when you send out your survey, you want to make sure that only...read more

Are Forward-to-a-Friend Referrals a Gimmick?

People argue about the value of a Viral Forward-to-a-Friend feature many email marketing and email survey tools have. Take this DMNews article. One of the email experts think forward-to-a-friend is a gimmick for email marketing tools to say they're viral. On the other side of the fence is the...read more

What Makes a Survey Tool Robust?

So, your boss asks you to find a tool to be used for a job performance assessment, customer service software survey, and employee retention survey. How do you find a survey tool that is so multifaceted and  versatile? Clearly, you need a tool that is robust. You want your online survey solution to...read more
Crimes in Design Webinar
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