What goes into a score? In a previous post, it was relayed that one of the primary differences between a survey and an assessment is that questions are scored. There are other differences of course, but assessments, be they employee assessments or knowledge checks before a training course, typically...read more

What is the difference between a survey and an assessment? The short answer is not much. If you think back to your days in school, the tests you took were nothing more than a scored survey. Chances are the survey design had both structured and unstructured questions with the intent of measuring your...read more

This morning, Cynthia posted about the importance of conducting post-training surveys for new employees. While training "satisfaction" surveys are certainly a good idea six months after training to evaluate the impact and success of your organization's training programs. Surveys have other...read more

In an earlier post, we discussed the value of finding employee evaluation software to make performance reviews more comfortable for both parties. While a manager's unbiased thoughts are the center of employee reviews, there is another very strong opinion that can contribute to this conversation: the...read more

Every small business struggles with employee evaluations. Small companies often have superiors working very closely with entry-level employees, this can make giving constructive and honest feedback in a one-on-one setting can be challenging. Rather than worry about creating tension in the office,...read more

In the crowded online world, concerns over data security continue to grow. When you choose a web-based survey provider, it's essential to find one that keeps respondent contact information and feedback safe. Password ProtectionSometimes when you send out your survey, you want to make sure that only...read more

People argue about the value of a Viral Forward-to-a-Friend feature many email marketing and email survey tools have. Take this DMNews article. One of the email experts think forward-to-a-friend is a gimmick for email marketing tools to say they're viral. On the other side of the fence is the...read more

So, your boss asks you to find a tool to be used for a job performance assessment, customer service software survey, and employee retention survey. How do you find a survey tool that is so multifaceted and  versatile? Clearly, you need a tool that is robust. You want your online survey solution to...read more

Why should you conduct 360 degree feedback surveys when you can't always determine whose feedback is accurate? If you're using another data collection tool, conducting anonymous surveys can be difficult for technical reasons. But you don't need to give up on collecting employee feedback, instead use...read more

Successful employee training is critical to a business' success. After all, the quality of your training program will affect your sales volume, employee performance and production costs, among other areas. How do you ensure that your training program is as effective as can be? A web survey solution...read more