by February 1, 2012
Two weeks ago we began to explore how the 7 Habits of Highly
Effective People can apply to the big, wide-world of
training. Today we continue the journey, starting with habit
four.(Curious about what habits one–three look like
through the eyes of training? Check it out!)HABIT #4—Think
Win/Win...read more
by December 28, 2011
Last week I shared my favorite feedback management blog posts that
fell outside the Top 25 Most Popular Posts of 2011. After crunching
the analysis for most read articles, most shared and clicked posts,
I've narrowed down our 476+ posts to just the Top 25.Please share
your thoughts below on any...read more
by May 20, 2011
As we round out the academic year, it's important for students to
be able to provide feedback about their schools and institutions so
educational administrators can improve the experience for the next
class. If you have not crafted an academic survey before, or
even just want to make sure that you...read more
by May 9, 2011
The marketer's tool box has evolved from being dominated by
advertising in the 1960s to dominated by online and social media in
the new milennium. Fully integrated campaigns across a wide
range of channels are now the best-in-class model of
marketing. But one thing that hasn't changed is the need...read more
by February 24, 2011
This morning, Cynthia posted about the importance of conducting
post-training surveys for new employees. While training
"satisfaction" surveys are certainly a good idea six months after
training to evaluate the impact and success of your organization's
training programs. Surveys have other...read more
by February 15, 2011
I took my wife out for an early Valentine Day lunch at a new
restaurant yesterday. It was a much anticipated meal at a new
restaurant, well new for us anyway. Our expectations were exceeded
on all dimensions. I have written many posts on loyalty and
customer satisfaction as of late, but this time...read more
by October 25, 2010
We have all taken customer service surveys in one form or another
but have you ever considered academic surveys to be a form of
customer service surveys? If that seems odd to you, perhaps
you want to reconsider your perspective. Students and
families of students are paying for an education, which...read more
by August 13, 2010
As school is fast approaching it is time to gear your kids up and
have them thinking about class, books, and (of course) teachers. As
education becomes increasingly competitive, on local, national and
global levels, schools are becoming a bit more sophisticated about
gathering information about...read more
by June 7, 2010
In New York, the Department of Education takes a proactive approach
to making improvements to the city's school system with an annual
school survey that asks teachers, parents and students between
grades 6 and 12 to evaluate the school environment and how well the
school is facilitating learning...read more
by June 7, 2010
I recently stumbled across an article about the four-day school
week, a trend growing in popularity among school districts trying
to create strategies for dealing with depleted budgets. The article
focuses on the Peach County school system in rural Georgia where
the district recently moved to a...read more
